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- Tasks: Support clients in achieving independence through tailored life skills and activities.
- Company: Join a dedicated team helping vulnerable individuals rebuild their lives across multiple regions.
- Benefits: Enjoy flexible hours, employee discounts, and a supportive work environment focused on wellbeing.
- Why this job: Make a real difference in people's lives while gaining valuable experience in social support.
- Qualifications: Strong communication skills and a genuine interest in homelessness are essential; experience is a plus.
- Other info: Part-time weekend role with opportunities for personal growth and community engagement.
PART TIME - 24hrs - Weekend Only
HCC Social Inclusion - Dene Court provides accommodation and 24/7 support for up to 18 clients with complex and high-level support needs. Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We also work with a range of agencies to maximise the support and opportunities for clients.
Although this can be a challenging role, it is also very rewarding. This is an exciting role, where no two days will be the same, you will take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply!
JOB PURPOSE
- To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals.
- To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
MAIN RESPONSIBILITIES
- To assess the needs of each client, helping to develop their individual support plan to achieve their goals.
- To produce and regularly review comprehensive client-based risk assessments.
- To manage a caseload of clients on a one-to-one basis.
- To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification.
- To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients.
- To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service.
- To support clients with managing their finances, paying rent, managing arrears and accessing benefits.
- To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering.
- To support clients in trauma informed and psychologically informed ways.
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure.
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures.
- To provide basic first aid assistance until help arrives (full training is provided).
- To work confidently and efficiently when lone working.
- To maintain accurate records on our client management system and ensure these are stored in line with GDPR.
- To maintain confidentiality.
- To represent the organisation in a professional manner.
- To carry out any other reasonable duties required in the interest of the organisation.
ROLE REQUIREMENTS
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role.
- This role will require you to work with clients on a one-to-one basis.
- This role will require you to work nights and/or weekends.
- This role will require you to lone work.
ESSENTIAL CRITERIA
- Strong communication skills, both verbal and written.
- Clear verbal and written English.
- Good keyboard skills for data inputting.
- Good working knowledge of Microsoft Outlook, Excel and Word.
- Confident and assertive manner.
- Ability to self-motivate as you will work on your own.
- Effective team working.
- Ability to respond calmly to crisis.
- Deal promptly with and effectively react to challenging situations.
- Have an interest and genuine concern for homelessness and related issues.
DESIRABLE CRITERIA
- Experience of managing a caseload of clients.
- Understanding of risk assessment and person-centred, outcomes-based delivery.
- Understanding of the support needs of people experiencing homelessness or those with complex needs.
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system.
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
About Us
We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individuals' skills and resilience to break the cycle of homelessness, poverty and exclusion.
We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.
We are committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
Our vision
To be a safety net for people in tough times and the springboard to a brighter future.
Our mission
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
Our values
- Everyone matters.
- We know we’re stronger together.
- We do the right things, for the right reasons.
- We never give up.
Our Benefits
- Extra mile awards.
- Pension with life cover.
- Blue Light Card.
- Champions of equality.
- Employee assistance programme.
- Staff discounts via Wider Wallet.
- Dedication to wellbeing.
- GP helpline.
- Length of service awards.
- Generous and flexible holiday.
- Refer a friend scheme.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeless Support Worker
✨Tip Number 1
Familiarise yourself with the local support services and agencies that work with homeless individuals. Understanding the landscape of available resources will not only help you in your role but also impress us during the interview.
✨Tip Number 2
Showcase your communication skills by engaging in community events or volunteering opportunities related to homelessness. This hands-on experience can provide valuable insights and demonstrate your commitment to the cause.
✨Tip Number 3
Prepare for potential scenarios you might face in this role, such as crisis situations or managing challenging behaviours. Being able to discuss how you would handle these situations can set you apart from other candidates.
✨Tip Number 4
Network with professionals already working in the field of homelessness support. They can offer advice, share experiences, and may even provide referrals that could enhance your application with us.
We think you need these skills to ace Homeless Support Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Homeless Support Worker. Emphasise your communication skills, ability to manage a caseload, and any experience you have in supporting vulnerable individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping those experiencing homelessness. Mention specific examples of how you've made a difference in similar roles or situations, and explain why you're drawn to this position.
Highlight Relevant Qualifications: If you have any qualifications related to social work, counselling, or support work, be sure to mention them. Also, include any training in risk assessment or trauma-informed care that may be relevant to the role.
Showcase Your Teamwork Skills: Since the role involves working with various agencies and as part of a team, provide examples of how you've successfully collaborated with others in past roles. This will demonstrate your ability to build constructive working relationships.
How to prepare for a job interview at CIH International Housing Group
✨Show Your Passion for Helping Others
Make sure to express your genuine interest in supporting vulnerable individuals. Share any personal experiences or motivations that drive you to work in this field, as it will resonate with the interviewers.
✨Demonstrate Your Communication Skills
Since strong communication is essential for this role, prepare examples of how you've effectively communicated with clients or colleagues in challenging situations. Highlight your ability to listen actively and respond appropriately.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle crises. Think of specific scenarios where you successfully managed a difficult situation, and be ready to discuss your thought process and actions.
✨Familiarise Yourself with Relevant Policies
Research the safeguarding policies and procedures relevant to the role. Being knowledgeable about these will show your commitment to client safety and your understanding of the responsibilities involved in the position.
