Customer Experience Executive

Customer Experience Executive Location: Harrogate Salary: £27,000 + Monthly Bonus Hours: Full-Time, Office-Based (Monday to Friday, 9am–5pm) Benefits: Gym membership, 32 days annual leave (including statutory holidays), birthday off, employee wellbeing program We’re recruiting on behalf of our longstanding client in Harrogate who is looking for a dedicated Customer Experience Executive to join their friendly and supportive team. This fully office-based role offers a fantastic opportunity to build strong client relationships and contribute to long-term customer satisfaction. Key Responsibilities: * Regularly engage with your accounts (contacting every fortnight) * Book review meetings for the manager to attend, with scope for you to also attend and build customer relationships * Provide product guidance and issue resolution through a consultative approach * Host Teams meetings and deliver portal demonstrations * Keep clients updated with new and innovative products and offers Requirements: * Previous experience in a similar role, ideally involving regular contact with existing business accounts * Strong telephony skills * Strong communication and relationship-building skills * Proactive and organised * A consultative and customer-focused mindset For this fantastic Customer Experience Executive opportunity, please contact Kitty at Unity Resourcing