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For Companies At a Glance
- Tasks: Engage with customers and ensure top-notch pet care standards.
- Company: Join Pets at Home, where we’re passionate about pets and their well-being.
- Benefits: Enjoy competitive pay, discounts, paid holidays, and opportunities for career growth.
- Why this job: Be part of a fun team that values diversity and makes a real impact on pet owners' lives.
- Qualifications: No specific experience needed, just a passion for pets and great customer service skills.
- Other info: Flexible hours, including weekends, and a chance to contribute to charity work.
Join to apply for the Store Colleague role at Pets at Home.
Location: Liverton Business Park, Salterton Road, Exmouth, Devon, EX8 2NR
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues. Your role will be central to our pet care centres, ensuring our customers have outstanding experiences that foster loyalty to our brands.
The Role
As a Store Colleague, you'll be key to our success by exceeding customer expectations, maintaining top pet care standards, and ensuring smooth operations. You will build strong customer relationships to enhance their experience. You must be able to work at least 3 days per week between 7am-7:15pm, including at least one weekend day.
What You Will Bring
- Outstanding Customer Service: Providing personalized and attentive service.
- Strong Communication Skills: Effectively engaging with customers and conveying information clearly.
- Effective Problem-Solving: Addressing customer questions and resolving issues efficiently.
- Eagerness to Learn: Showing interest in ongoing learning and development.
- Target Focus: Recognizing the importance of setting and achieving targets.
- Teamworking: Collaborating effectively with colleagues.
- Adaptability: Being flexible to customer needs and working hours, including weekends and holidays.
Benefits
- Attractive pay rates
- Paid holidays and additional leave for birthdays and special occasions
- 20% colleague discount in stores
- Discretionary annual bonus scheme
- Other discounts and benefits
- Opportunities for charity work and career progression
About Us
At Pets at Home, caring for pets is our passion. We believe pets improve our health, happiness, and life expectancy. Our team includes retail colleagues, vets, groomers, and charitable foundation staff, all dedicated to strengthening the bond between pets and owners. We value diversity and encourage everyone to bring their authentic selves to work.
Please note that we may close the vacancy early if we receive a high volume of applications. We are committed to reflecting the communities we serve and valuing difference in all its forms. Even if your skills and experience don’t match perfectly, we welcome your application if you can contribute through your values and behaviours.
Store Colleague employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Show your passion for pets during the interview. Share personal stories about your experiences with animals, as this will demonstrate your genuine interest in the role and align with the company's values.
✨Tip Number 2
Familiarise yourself with the products and services offered by Pets at Home. Being knowledgeable about their offerings will help you engage more effectively with customers and show that you're proactive.
✨Tip Number 3
Practice your customer service skills before the interview. Think of scenarios where you might need to solve a problem or provide assistance, and be ready to discuss how you would handle these situations.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since the role requires working weekends and varying hours, showing that you can adapt to the needs of the business will make you a more attractive candidate.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Pets at Home is looking for in a Store Colleague. Highlight your passion for pets and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the role. Emphasise your customer service experience, communication skills, and any previous retail work.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you’ve provided excellent customer service or worked effectively in a team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Pets at Home
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets, as this will demonstrate your genuine interest in the role and align with the company's values.
✨Highlight Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this is crucial for a Store Colleague position.
✨Demonstrate Teamwork
Be ready to talk about your experience working in teams. Provide examples of how you collaborated with colleagues to achieve common goals, as teamwork is essential in a retail environment.
✨Prepare for Problem-Solving Scenarios
Think of potential customer issues that could arise in a pet care setting and how you would handle them. Showing that you can think on your feet and resolve problems efficiently will impress your interviewers.
