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For Companies At a Glance
- Tasks: Join us as a Sales Assistant/Driver, driving sales and delivering exceptional customer service.
- Company: Be part of Majestic Wine, the UK's leading wine specialist revolutionising retail.
- Benefits: Enjoy competitive pay, up to 20% staff discount, and career development opportunities.
- Why this job: This role offers hands-on experience, a vibrant team culture, and the chance to learn about wine.
- Qualifications: Must have a full UK/EU/EEA driving licence and a passion for learning about wine.
- Other info: This is a fixed-term role for 3 months, working 16 hours per week.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Cheltenham is looking for a dynamic, ambitious, and driven individual eager to grow within a company that’s revolutionising retail!
The Role
As a Sales Assistant/Driver, you’ll support your store team by driving sales performance and managing daily store operations. You’ll deliver exceptional customer service to optimise KPI performance. This role involves meeting diverse customers daily, offering more than just driving: it’s about helping others and providing great service with a smile. It’s hands-on, physical, and varied.
Key Responsibilities
- Our customers are at the heart of everything we do. You’ll be an ambassador for your store, supporting the team to deliver an outstanding shopping experience.
- Drive store performance by maximising sales opportunities and supporting your team in meeting and exceeding targets through KPI focus.
- Deliver market-leading customer service to foster business growth through loyalty and repeat purchases.
- Offer VIP concierge services, actively contacting customers with updates on products and tastings.
- Share your passion for our products, selling the story, not just discounts, supported by in-depth product knowledge.
- Take ownership of your wine knowledge, continually learning to support your WSET qualification and confidence in selling.
- Maintain the store’s appearance and operational standards inside and out.
- Participate in operational tasks such as delivering wine, merchandising, stock deliveries, and customer outreach to drive sales.
- Identify and suggest improvements to optimise store operations, collaborating with the team.
- Ensure compliance with policies, safety, and legal requirements, completing mandatory training.
- Lead by example, supporting junior team members and providing feedback to the Store Manager.
- As a key holder, confidently manage store opening and closing procedures independently.
- Be willing to deliver wine locally using company vans if required.
Knowledge & Skills Required
- Excellent time management, delegation, and problem-solving skills.
- Ability to deliver exceptional customer experiences consistently.
- Self-motivated, capable of working independently and as part of a team.
- A proactive, solution-oriented attitude.
- Adaptability and resilience to meet changing business demands.
- Strong communication skills.
- Wine knowledge is beneficial, but a passion to learn and pass Level 2 WSET is essential.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive salary
- Up to 20% staff discount
- Career development opportunities with internal training schemes
- Uniform provided
- Access to Retail Trust benefits including discounts, support services, and more
- Company sick pay scheme
Job Specifics:
- Contract: Fixed Term for 3 Months
- Hours: 16 hours per week
We look forward to your application! Together we are Majestic!
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant/Driver - Cheltenham - 16 Hours (3 Months Fixed Term)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. This knowledge will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to deliver exceptional service, which is crucial for this position.
✨Tip Number 3
Be ready to discuss your time management and problem-solving skills. Think of specific instances where you've successfully managed multiple tasks or resolved issues, as these are key attributes for a Retail Sales Assistant/Driver.
✨Tip Number 4
Demonstrate your willingness to learn about wine and your enthusiasm for obtaining the WSET qualification. This shows that you're committed to personal growth and can contribute positively to the team.
We think you need these skills to ace Retail Sales Assistant/Driver - Cheltenham - 16 Hours (3 Months Fixed Term)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Sales Assistant/Driver position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in retail or customer service. Emphasise any previous roles where you demonstrated strong sales performance or customer engagement.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for working at Majestic Wine and your passion for delivering exceptional customer service. Mention specific examples of how you've contributed to team success in past roles.
Highlight Your Driving Experience: Since the role involves driving, make sure to mention your driving licence details and any relevant experience you have with delivery or logistics. This will show that you are prepared for all aspects of the job.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Since this role involves selling wine, it's crucial to demonstrate your enthusiasm for the product. Research different types of wines and be prepared to discuss your favourites or any experiences you've had with wine tasting.
✨Highlight Customer Service Skills
This position requires delivering exceptional customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer, showcasing your ability to create memorable shopping experiences.
✨Demonstrate Teamwork and Leadership
As a Sales Assistant/Driver, you'll need to work well within a team and also support junior members. Prepare to discuss how you've contributed to team success in previous roles and how you can lead by example.
✨Prepare for Operational Questions
The role involves various operational tasks, so be ready to answer questions about time management, problem-solving, and how you would handle specific scenarios in a retail environment. Think of examples that showcase your adaptability and resilience.
