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For Companies At a Glance
- Tasks: Greet guests, manage reservations, and ensure a smooth dining experience.
- Company: Join PENN Entertainment, a leader in fun and diverse entertainment experiences.
- Benefits: Enjoy wellness programs, day-one medical coverage, and competitive bonuses.
- Why this job: Be part of a vibrant team that values growth and fun in the workplace.
- Qualifications: Basic math skills, customer service experience, and required certifications needed.
- Other info: Flexible hours and opportunities for career advancement await you!
WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll be part of an exciting, fast-paced industry, working with a diverse team driven by enthusiasm for helping people enjoy more fun. We care about your career growth and will support your development to expand your possibilities.
Initial placement within the salary range depends on relevant knowledge, skills, and experience. Our competitive Total Rewards package includes wellness programs supporting financial, physical, and mental well-being. Specific benefits such as day-one medical coverage, 401(k) matching, and annual performance bonuses may vary by position. Paid time off is earned based on local policy and increases with tenure.
WE LOVE OUR WORK.
- Greet and acknowledge each guest promptly, escorting them to their seat.
- Communicate with servers about seated guests.
- Answer phones and handle reservations as needed.
- Verify reservations before seating guests.
- Inform guests of wait times and recommend beverage outlets.
- Seat guests according to rotation, distribute menus, and explain daily specials.
- Know all specials and menu items, including preparation details.
- Handle guest complaints courteously and resolve promptly.
- Attend pre-shift meetings.
- Coordinate with kitchen regarding specials and availability.
- Maintain knowledge of menu items and preparation methods.
- Adhere to PLCB and RG standards and RAMP protocols.
- Answer guest inquiries about racing, slots, and wagering.
- Process payments efficiently using POS systems to assist servers.
- Keep work areas clean and compliant with health standards.
- Work collaboratively with team members to ensure smooth operations.
BRING US YOUR BEST.
- Respond effectively to guest and regulatory inquiries.
- Interpret safety rules and other documents.
- Present information clearly and answer questions.
- Perform basic math skills.
- Solve practical problems and handle various situations.
- Operate POS systems and basic computer functions.
- Qualify for a Pennsylvania State Racing Commission license and meet gaming credentialing requirements.
- Obtain food handler and RAMP certifications.
The physical demands include: Walking approximately 55% of the time. Standing approximately 45% of the time.
STAY IN THE GAME. FOLLOW US. We are a leading provider of entertainment, sports content, and casino gaming, with 43 destinations across North America, online sports betting, and iCasino via ESPN BET and theScore Bet Sportsbook and Casino. We are committed to diversity and sustainability—values that benefit our community, team members, vendors, and the planet. We're changing entertainment. Follow us.
Equal Opportunity Employer
Contact Detail:
PENN Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host(ess)
✨Tip Number 1
Familiarise yourself with the entertainment and hospitality industry, especially in areas related to guest services. Understanding the dynamics of a fast-paced environment will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, as being a Host(ess) requires clear and friendly interactions with guests and team members. Role-playing different scenarios can help you feel more confident when addressing guest inquiries.
✨Tip Number 3
Get to know the menu and specials of the establishment where you're applying. Being knowledgeable about food and beverage options will impress your interviewers and show your enthusiasm for the role.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of how you've handled difficult situations in the past. This will showcase your ability to manage guest complaints and ensure a positive experience.
We think you need these skills to ace Host(ess)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Host(ess) position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of PENN Entertainment that excite you, and explain how your skills can contribute to their team.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service. Use bullet points to clearly outline your achievements and responsibilities in past roles that relate to the Host(ess) position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at PENN Entertainment
✨Know the Company Culture
Before your interview, take some time to research PENN Entertainment's values and culture. They emphasise fun and teamwork, so be prepared to discuss how you can contribute to a positive atmosphere.
✨Demonstrate Customer Service Skills
As a Host(ess), you'll be the first point of contact for guests. Be ready to share examples of how you've handled guest interactions in the past, especially any challenging situations where you resolved complaints effectively.
✨Familiarise Yourself with the Menu
Understanding the menu and daily specials is crucial for this role. Make sure to review any available information about their offerings and be prepared to discuss them during the interview.
✨Show Enthusiasm and Team Spirit
PENN Entertainment values enthusiasm and collaboration. During your interview, express your passion for the hospitality industry and your eagerness to work as part of a diverse team.
