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- Tasks: Handle calls and schedule appointments to meet service agreements.
- Company: Join Morgan Sindall Property Services, enhancing community living conditions.
- Benefits: Enjoy flexible working, healthcare plans, and 26 days holiday.
- Why this job: Be part of a supportive team focused on customer satisfaction and innovation.
- Qualifications: Experience in social housing and strong communication skills required.
- Other info: Opportunities for learning, development, and paid volunteering days.
The predicted salary is between 28800 - 43200 £ per year.
Permanent – Full time, 40 hours per week. Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team on our Welwyn & Hatfield contract based from our office in Welwyn Garden City, AL8 6AE.
About the Role
Joining our team, you’ll be responsible for handling high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal will be to ensure that future jobs are scheduled in a way that meets our contractual Service Level Agreements without making false promises. You will excel in dealing with residents as part of our back-office team, using communication methods such as telephony and email. Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have experienced service failures, with the role of instilling customer confidence.
About You
- Experience in Social Housing and Repair and Maintenance.
- Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
- Competency in communicating with direct operatives, subcontractors, and residents.
- Basic building maintenance knowledge, e.g., duration required for various maintenance tasks.
- Knowledge of sequencing works and undertaking tasks concurrently.
- Ability to prioritize works and ensure jobs are within targets and scheduled where feasible.
- Good written English skills.
- Proficiency in computer skills.
- Strong project management skills.
- Excellent communication skills across different stakeholder levels.
- Passion for service delivery and customer satisfaction.
Benefits
- Company Van (for work use)
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Holidays
- Enhanced Pension Plan
- Healthcare Cash Plan (including 24hr GP, dental, optical, physio)
- Life Assurance & Accident Cover
- Share Save scheme
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday options
- Flexible Working & Flexible Bank Holidays
- Cycle to Work scheme
- Paid Volunteering Days (2 days)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscriptions
- Company Uniform
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works. With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer satisfaction. Build your career with a leading property services company that recognizes diversity of thought and talent as keys to success.
Additional Information
MSPS proudly supports the resettlement of armed forces personnel. Please refer to the full job description upon completing your application. We review applications and conduct interviews throughout the advert duration. We encourage early applications to avoid disappointment. We reserve the right to close the advert early if we receive a high volume of suitable candidates.
Contact Detail:
Just Size 2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Planner
✨Tip Number 1
Familiarise yourself with the MSi system mentioned in the job description. Understanding how to navigate and utilise this software will give you a significant advantage during the interview process, as it shows your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of social housing and repair maintenance. Being able to discuss specific examples of scheduling disrepairs or complex works will demonstrate your relevant experience and understanding of the role's requirements.
✨Tip Number 3
Prepare to showcase your communication skills by thinking of scenarios where you've successfully liaised with various stakeholders. Highlighting your ability to manage demanding customers and instil confidence will resonate well with the hiring team.
✨Tip Number 4
Consider how you can illustrate your project management skills during the interview. Be ready to discuss how you've prioritised tasks and ensured timely completion in previous roles, as this aligns closely with the responsibilities of a Customer Service Planner.
We think you need these skills to ace Customer Service Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, scheduling, and social housing. Use specific examples that demonstrate your ability to handle high volumes of calls and manage complex repairs.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for service delivery and customer satisfaction. Mention your familiarity with the MSi system and your project management skills, as these are crucial for the role.
Highlight Communication Skills: Since the role involves liaising with various stakeholders, emphasise your excellent communication skills in both written and verbal forms. Provide examples of how you've successfully communicated with clients and subcontractors in the past.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. Good written English skills are essential for this position, so make sure your application reflects that.
How to prepare for a job interview at Just Size 2
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Service Planner. Familiarise yourself with scheduling, handling calls, and liaising with various stakeholders. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since the role involves significant interaction with clients, subcontractors, and residents, be prepared to discuss your communication style. Provide examples of how you've effectively managed difficult conversations or resolved conflicts in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've had to prioritise tasks or manage complex scheduling issues. Highlight your ability to think on your feet and provide solutions that maintain customer satisfaction.
✨Familiarise Yourself with the MSi System
If possible, learn about the MSi system mentioned in the job description. Understanding how it works and its relevance to scheduling can give you an edge during the interview, showing your proactive approach and readiness to hit the ground running.
