Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a dynamic team to book outpatient appointments and manage waiting lists in a busy call centre.
- Company: Betsi Cadwaladr University Health Board is the largest health organisation in Wales, serving 700,000 people.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while working in a fast-paced, collaborative setting.
- Qualifications: GCSE Maths and English or equivalent experience; Welsh language skills are essential.
- Other info: Both English and Welsh speakers are encouraged to apply; applications can be submitted in Welsh.
The predicted salary is between 24000 - 36000 £ per year.
The ability to speak Welsh is essential for this post. Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures.
Main duties of the job include managing waiting lists and booking patients. This role requires excellent communication skills, the ability to multitask, and to stay calm under pressure.
If you enjoy a challenge, have a passion for helping others, or want a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers a supportive environment. As Wales' largest health organisation, we provide primary, community, mental health, acute, and elective hospital services for around 700,000 people across North Wales. Join our team and benefit from our organisational values and 'Proud to Lead' competence framework. We are committed to promoting equality and diversity and welcome applicants under the 'Disability Confident Employer' scheme.
Please check your email regularly. Successful applicants will receive all recruitment correspondence via the email registered on the application form. Both English and Welsh speakers are encouraged to apply. Applications can be submitted in Welsh, and these will be treated equally.
Detailed Job Description and Main Responsibilities: For a full job description and person specification, please refer to the supporting documents or click 'Apply now' to view in Trac.
Person Specification:
- Qualification: Good standard of education: GCSE Maths and English A - CNVQ Level 3 or equivalent, or experience working in a busy office environment.
- IT knowledge: Including Microsoft Office.
- Desirable Criteria: Understanding of medical terminology/NHS experience; Experience working with NHS systems.
Skills:
- Experience in an acute hospital, GP practice, or call centre environment.
- Experience working with the general public.
- Ability to speak Welsh.
- Desirable Skills: Experience with NHS systems; Proficiency in Microsoft Office.
Experience:
- Excellent communication skills (written, verbal, telephone).
- Ability to work as part of a team.
- Desirable Experience: Previous waiting list management experience.
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitals and Health Care
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PABC Booking Clerk
✨Tip Number 1
Make sure to highlight your Welsh language skills during any conversations or interviews. Since the ability to speak Welsh is essential for this role, showcasing your fluency can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with NHS systems and medical terminology. Even if you don't have direct experience, demonstrating your willingness to learn and understanding of these areas can impress the hiring team.
✨Tip Number 3
Prepare for a fast-paced environment by practising multitasking scenarios. You might want to simulate booking appointments while managing calls to show that you can handle pressure effectively.
✨Tip Number 4
Research Betsi Cadwaladr University Health Board's values and mission. Being able to discuss how your personal values align with theirs during an interview can demonstrate your commitment to their organisational culture.
We think you need these skills to ace PABC Booking Clerk
Some tips for your application 🫡
Highlight Language Skills: Since the ability to speak Welsh is essential for this role, make sure to prominently feature your language skills in your CV and cover letter. Mention any relevant qualifications or experiences that demonstrate your proficiency.
Showcase Communication Skills: This position requires excellent communication skills. Provide specific examples in your application that illustrate your ability to communicate effectively, both verbally and in writing, especially in a busy call centre environment.
Emphasise Teamwork Experience: As the role involves working as part of a team, highlight any previous experience you have in collaborative settings. Discuss how you contributed to team success and managed tasks under pressure.
Tailor Your Application: Make sure to tailor your CV and cover letter to the specific job description provided by Betsi Cadwaladr University Health Board. Use keywords from the job listing to demonstrate that you meet their requirements and understand the role.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Brush Up on Your Welsh
Since the ability to speak Welsh is essential for this role, make sure you practice your language skills. Be prepared to demonstrate your proficiency during the interview, as it will show your commitment to the position and the community.
✨Showcase Your Communication Skills
This job requires excellent communication skills, so be ready to discuss your experience in handling calls or interacting with the public. Use examples from previous roles to illustrate how you've effectively communicated in busy environments.
✨Demonstrate Multitasking Abilities
Working in a busy call centre means you'll need to juggle multiple tasks at once. Prepare to share specific instances where you've successfully managed several responsibilities simultaneously, highlighting your ability to stay calm under pressure.
✨Familiarise Yourself with NHS Systems
If you have any experience with NHS systems or medical terminology, be sure to mention it. Even if you don't, doing some research on common NHS practices can help you stand out as a knowledgeable candidate who is eager to learn.
