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- Tasks: Engage with students, conduct viewings, and organise events in a vibrant team.
- Company: Unite Students is the UK's largest provider of student accommodation, fostering a diverse and inclusive culture.
- Benefits: Enjoy a bonus, 25 days holiday, health perks, and a generous pension scheme.
- Why this job: Make a real impact while being celebrated for your individuality in a supportive environment.
- Qualifications: Looking for warm, positive communicators with great time management skills.
- Other info: Flexible hours, including weekends and evenings, to fit around your studies.
The predicted salary is between 13420 - 14299 £ per year.
Location: Unite Students, Portsmouth
Salary: £13,420 - £14,299 per annum (depending on experience), plus bonus and benefits
Hours: 20 hours per week. Customer Experience Team Members work 3 days out of 7, between the hours of 6am and 9pm including both weekend days and one evening per week, dependent on availability and business needs.
The role: Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you’ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we’re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you’ll be happy to chat to our students and answer their questions
- You’ll also have great time management and organisational skills
What You’ll Get in Return:
- A discretionary annual bonus so you can share in the company’s success
- 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students: Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone: We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you align your responses during interviews, showcasing how you can contribute positively to their team.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your excellent communication skills and ability to manage time effectively. Think about situations where you successfully interacted with customers or organised events, as these are key aspects of the role.
✨Tip Number 3
Show your enthusiasm for working with students by researching common challenges they face and how you can help. This will not only impress your interviewers but also show that you genuinely care about enriching their lives.
✨Tip Number 4
Be ready to discuss your availability and flexibility, especially since the role requires working weekends and evenings. Highlighting your willingness to adapt to the needs of the business will make you a more attractive candidate.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Experience Team Member role. Emphasise your communication skills, time management, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for helping others. Mention specific examples of how you've positively impacted customers or worked in a team environment, as this aligns with the values of Unite Students.
Showcase Your Availability: Clearly state your availability in your application, especially since the role requires working weekends and evenings. This will demonstrate your flexibility and willingness to meet the company's needs.
Highlight Your Organisational Skills: Since the role involves planning events and conducting inspections, provide examples of how you've successfully managed similar tasks in the past. This will show that you have the organisational skills needed for the position.
How to prepare for a job interview at Unite Foundation
✨Show Your Warmth
As a Customer Experience Team Member, your ability to connect with students is crucial. Make sure to convey your caring and warm personality during the interview. Share examples of how you've positively impacted others in previous roles.
✨Demonstrate Communication Skills
Excellent communication is key for this role. Prepare to discuss how you handle conversations with diverse individuals. You might want to role-play common scenarios, like answering student queries or leading a sales conversation, to showcase your skills.
✨Highlight Organisational Skills
Time management and organisation are essential for planning events and conducting inspections. Be ready to provide specific examples of how you've successfully managed multiple tasks or events in the past, demonstrating your ability to stay organised under pressure.
✨Emphasise Team Spirit
Unite Students values collaboration and inclusivity. During your interview, express your enthusiasm for working in a team environment. Share experiences where you contributed to a team’s success and how you embrace diversity in the workplace.
