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For Companies At a Glance
- Tasks: Welcome clients, manage appointments, handle enquiries, and perform admin tasks.
- Company: Join Wellpets Cwmbran, a supportive small animal practice with a dedicated team.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Be part of a close-knit team delivering exceptional care and making a difference.
- Qualifications: GCSEs in English and Maths, strong communication skills, and a friendly attitude required.
- Other info: Flexible part-time hours averaging 17.12 per week, including Saturday shifts.
We are looking for a friendly and enthusiastic Receptionist to join our established team at our Wellpets Cwmbran practice. The role will include welcoming patients and clients, making appointments, telephone enquiries, taking payments and further administrative tasks. This exciting role would give huge job satisfaction to a highly motivated and organised individual, who can deliver outstanding customer service.
Why join us? We are a growing small animal practice with two well-equipped sites and a close-knit team that takes pride in fostering a supportive and collaborative environment. Every team member plays a vital role in delivering exceptional care to our patients. Our vets bring a wealth of experience, working alongside dedicated veterinary nurses and support staff who share a strong commitment to animal welfare. We prioritise open communication and teamwork, ensuring that everyone's voice is valued.
More About You
- Confident in dealing with clients and have the ability to build positive relationships with a high level of professionalism and interpersonal skills.
- Be computer literate and have at least GCSE's or equivalent in English and Maths.
- Have an excellent telephone manner and people skills.
- Strong written and verbal communication skills.
- Ability to prioritise tasks according to importance in a fast-paced environment whilst providing a high quality service.
- Dependable, punctual, and able to work flexible working hours.
Working pattern
This is a part-time position, averaging 17.12 hours per week. This will cover a variety of shifts across the week, times may vary in line with practice opening hours between 8 am and 7 pm. There is also a 1:4 Saturday morning rota, which is an 8:30 am-1 pm shift.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Contact Detail:
Vet Record Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the veterinary practice environment. Understanding common terms and procedures can help you communicate effectively with both clients and staff, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Since this role involves a lot of client interaction, consider role-playing scenarios with friends or family to improve your confidence and telephone manner.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock schedule for a busy reception desk. This will show your ability to prioritise tasks and manage time effectively in a fast-paced environment.
✨Tip Number 4
Research the Wellpets Cwmbran practice and its values. Being knowledgeable about their mission and services will allow you to align your answers during any interviews, making you a more appealing candidate.
We think you need these skills to ace Part Time Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any previous work in veterinary practices or similar environments, showcasing your ability to handle client interactions professionally.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the practice. Mention specific skills that align with the job description, such as your strong communication skills and ability to work in a fast-paced environment.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've successfully built relationships with clients or colleagues in past roles. This will demonstrate your ability to deliver outstanding customer service, which is crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Veterinary Receptionist.
How to prepare for a job interview at Vet Record Careers
✨Show Your Enthusiasm
Make sure to express your passion for working with animals and helping clients. A friendly and enthusiastic attitude is key for a role like this, so let your personality shine through during the interview.
✨Demonstrate Your Communication Skills
Since the role involves a lot of client interaction, be prepared to showcase your excellent verbal and written communication skills. You might be asked to role-play a scenario, so practice how you would handle phone enquiries or in-person greetings.
✨Highlight Your Organisational Skills
The ability to prioritise tasks in a fast-paced environment is crucial. Be ready to discuss examples from your past experiences where you successfully managed multiple responsibilities while maintaining high-quality service.
✨Research the Practice
Familiarise yourself with Wellpets Cwmbran and its values. Understanding their commitment to animal welfare and teamwork will help you align your answers with what they are looking for in a candidate.
