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- Tasks: Manage non-fault claims and recover costs from responsible parties.
- Company: Join Hastings Group, a dynamic and inclusive employer focused on equal opportunities.
- Benefits: Enjoy hybrid working, competitive salary, and comprehensive training.
- Why this job: Gain valuable experience in claims recovery while developing your communication and problem-solving skills.
- Qualifications: Strong admin and customer service skills; no prior experience needed as training is provided.
- Other info: Work in a supportive team environment with opportunities for career progression.
The predicted salary is between 21000 - 30000 £ per year.
Contract: Hybrid – Working up to 4 days from home
Hours: 37.5 Hours. Monday- Friday
Salary: Starting at £26,500 with opportunity for progression.
Join our dynamic Claims Recoveries team and take on an exciting opportunity. We are seeking individuals to provide essential support for our Recovery department. No prior recovery/claims experience? No problem! We provide comprehensive training to set you up for success in this role. If you have strong administrative skills, communicative skills, prior customer service experience, and are comfortable with phone and web chat platforms, then this role is tailor-made for you!
Role Purpose:
Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers.
Your duties will include:
- Setting clear expectations and providing regular updates to stakeholders
- Collecting evidence and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount
- Handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more as you progress through our competency frame levels
What will you be doing?
- Communicating via telephone (inbound and outbound calls), written correspondence, and webchat with the policyholder and other stakeholders to keep them updated on any developments and bring about the resolution of the claim
- Expertly handling challenging conversations and complaints
- Validating the claim and ensuring the policy is operational
- Realistic inputting and updating of claims reserves on our systems
- Making effective use of the diary system to maintain a proactive approach to claims handling
- Handling scheme claims within agreed terms and notifying scheme insurer
- Working towards individual and business KPIs
- Investigating liability where required and making decisions, admitting or disputing
- Referring any suspected fraud to the Specialist Unit
What are we looking for?
- Recovery/claims experience is highly beneficial, but not essential, as we’ll provide the necessary training
- A background in telephony-based work with excellent customer service skills
- Strong attention to detail (data inputting skills)
- Good overall IT knowledge, especially with Excel, Word, and Access desirable
- Proven track record of problem-solving and delivering results
- Proactive, organized approach to work
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Claims Recovery Negotiator employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Recovery Negotiator
✨Tip Number 1
Familiarise yourself with the claims recovery process. Understanding the basics of how claims are managed and recovered will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Brush up on your communication skills. Since the role involves handling challenging conversations, practice articulating your thoughts clearly and confidently, especially in a telephony-based context.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues or improved processes, as this will demonstrate your proactive approach.
✨Tip Number 4
Get comfortable with data inputting and using IT systems. Since attention to detail is crucial, practice using Excel and other relevant software to ensure you're ready for the administrative aspects of the role.
We think you need these skills to ace Claims Recovery Negotiator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills such as strong administrative abilities, customer service experience, and any telephony-based work. Emphasise your attention to detail and problem-solving skills, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Claims Recovery Negotiator position. Mention how your background aligns with the job requirements and your willingness to learn and adapt, especially since no prior claims experience is necessary.
Showcase Communication Skills: Since the role involves handling challenging conversations and complaints, provide examples in your application of how you've effectively communicated in previous roles. Highlight any experience with phone and web chat platforms.
Research Hastings Group: Familiarise yourself with Hastings Group and their values. Understanding their approach to claims recovery and customer service will help you tailor your application and demonstrate your genuine interest in the company.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Communication Skills
As a Claims Recovery Negotiator, you'll be communicating with various stakeholders. During the interview, demonstrate your ability to articulate clearly and handle challenging conversations. Use examples from past experiences where you successfully resolved customer issues.
✨Highlight Your Administrative Abilities
Strong administrative skills are crucial for this role. Be prepared to discuss your experience with data inputting and managing information. Mention any relevant tools or software you've used, especially if you're familiar with Excel, Word, or Access.
✨Emphasise Problem-Solving Experience
The role requires a proactive approach to problem-solving. Share specific instances where you've identified issues and implemented solutions. This will show your potential employer that you can handle the complexities of claims recovery effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations in claims recovery. Think about scenarios involving difficult customers or complex claims. Practising your responses will help you feel more confident and ready to impress during the interview.
