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- Tasks: Join us as a Customer Service Coordinator, handling diverse customer inquiries and ensuring satisfaction.
- Company: Work with a prestigious and well-established company in Dartford, Kent.
- Benefits: Enjoy a full-time, permanent position with opportunities for career progression.
- Why this job: This role offers variety and the chance to make a real impact in customer service.
- Qualifications: Looking for experienced candidates who are forward-thinking and passionate about customer care.
- Other info: Be part of a dynamic team in a supportive work environment.
Our client is seeking an experienced Customer Service Coordinator. Location: Dartford, Kent Hours: full time, flexi and hybrid Min of 2 days in office to include Tuesday Salary: £30,000 pa + excellent benefits including 3% non contractual bonus Customer Service Coordinator – Job Summary, The Customer Service Coordinator serves as a liaison between customers and internal departments. The Customer Service Coordinator is accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth. Customer Service Coordinator – Responsibilities and Duties * Support customers’ enquiries through multiple communication channels including phone, email, and chat. * Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments. * Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed) * Enter and process orders including calculating transit time and freight. * Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.) * Maintain accurate customer database and information on profiles. * Responsible for customer quotations for new business & follow-up on open quotes. * Maintain price lists and send them to customers when requested. * Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues. * Work independently and as a member of the team providing back-up & vacation coverage for other Customer Service Coordinators as needed to support the business. * Ability to handle a variety of nonstandard and complex inquiries. * Understand the root issue the customer is facing and other related issues that may arise. Customer Service Coordinator Key Requirements * Minimum of two years (2) of direct customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred. * Minimum of High school diploma or equivalent is required; with some college preferred
Customer Service Coordinator employer: React Recruitment Ltd
Contact Detail:
React Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Research the company thoroughly. Understand their values, mission, and the specific services they offer. This knowledge will help you tailor your conversation during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think about specific situations where you successfully resolved issues or improved customer satisfaction, as these examples will demonstrate your capability for the role.
✨Tip Number 3
Practice your communication skills. As a Customer Service Coordinator, you'll need to convey information clearly and effectively. Consider role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Employers appreciate candidates who are excited about the opportunity and can contribute positively to the team dynamic.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Coordinator position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service roles. Provide specific examples of how you've successfully handled customer inquiries or resolved issues.
Showcase Your Skills: Make sure to highlight any relevant skills that align with the job requirements, such as communication, problem-solving, and organizational skills. Use concrete examples to demonstrate these abilities.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are interested in the position and how your background makes you a great fit. Be sure to express enthusiasm for the company and the role.
How to prepare for a job interview at React Recruitment Ltd
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and recent achievements. This will help you tailor your answers and show that you are genuinely interested in the role.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, such as how you handle difficult customers or resolve conflicts. Prepare specific examples from your past experiences to demonstrate your skills.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. During the interview, practice clear and concise communication. Make sure to listen actively and respond thoughtfully to the interviewer’s questions.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss situations where you successfully resolved issues or improved processes. This will illustrate your proactive approach and ability to think critically in a customer service environment.
