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- Tasks: Engage with customers, provide tailored insurance advice, and ensure exceptional service.
- Company: Join a dynamic team focused on delivering top-notch customer experiences in the insurance sector.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and opportunities for career growth.
- Why this job: Be part of a supportive team that values your input and fosters personal development.
- Qualifications: Experience in insurance is preferred; strong communication and computer skills are essential.
- Other info: We promote diversity and inclusion, ensuring everyone can thrive in our workplace.
The predicted salary is between 30000 - 42000 £ per year.
Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by you.
Our people share a common mindset that sets us apart. Our Insurance Advisors are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and partners. The team currently work in a hybrid manner with Monday and Friday working from home and Tuesday, Wednesday and Thursday in the office. We recruit people who share those values.
When you join us you will play your part, ensuring we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will become part of an established, friendly and experienced team who will provide all the support you need to succeed.
Responsibilities:- Dealing with inbound and outbound customer calls, understanding the customer’s needs, and providing insurance solutions that are best suited to their requirements.
- Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all times.
- Processing daily email correspondences and renewal processes, from invite through to completion.
- Ensuring that all workflow activity is completed in accordance with approved business processes.
- Complying with all approved procedures, customer service standards and external regulatory bodies.
- Achieving and maintaining the required competencies for the role.
- Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.
- Experience in the insurance industry.
- Experience in Charities insurances and/or commercial combined is preferred but not essential.
- Engaging personal communication style.
- Positive attitude, resilient, adaptive, receptive, and articulate.
- Competent in computer skills, including Microsoft Office packages as well as CRM systems.
We offer a competitive salary, on target bonus scheme, knowledge development and internal training to develop your corporate career, and further career opportunities throughout our business.
#AIBEverywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Contact Detail:
Everywhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Advisor
✨Tip Number 1
Familiarise yourself with the insurance products and services we offer. Understanding our offerings will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you handle customer inquiries or complaints can prepare you for the types of calls you'll be managing as an Insurance Advisor.
✨Tip Number 3
Showcase your adaptability and teamwork skills. Think of examples from your past experiences where you've successfully worked in a team or adapted to changes, as these qualities are highly valued in our company culture.
✨Tip Number 4
Research our company's values and mission. Being able to articulate how your personal values align with ours during the interview can set you apart and show that you're a great fit for our team.
We think you need these skills to ace Insurance Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the insurance industry. Emphasise any roles where you've dealt with customer service, as this is crucial for the Insurance Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your engaging communication style and positive attitude. Mention specific examples of how you've successfully met customer needs in previous roles.
Highlight Relevant Skills: In your application, clearly outline your competencies in computer skills, particularly with Microsoft Office and CRM systems. This will demonstrate your readiness for the role.
Showcase Teamwork and Adaptability: Provide examples in your application that illustrate your ability to work as part of a team and adapt to changing situations. This aligns with the company's values and expectations for the role.
How to prepare for a job interview at Everywhen
✨Showcase Your Communication Skills
As an Insurance Advisor, effective communication is key. During the interview, demonstrate your ability to engage with others by actively listening and responding thoughtfully. Use examples from your past experiences where you successfully communicated complex information to clients.
✨Understand the Company Values
Familiarise yourself with the company's values and culture. Highlight how your personal values align with theirs, especially regarding customer service and teamwork. This will show that you are not just looking for a job, but a place where you can contribute positively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare scenarios where you handled difficult customer interactions or resolved complaints effectively. This will illustrate your adaptability and resilience in challenging situations.
✨Demonstrate Your Industry Knowledge
Having a solid understanding of the insurance industry, particularly in areas relevant to the role, will set you apart. Be ready to discuss current trends, challenges, and how you can contribute to the company’s success in meeting its commercial targets.
