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- Tasks: Support customers and ensure smooth operations in a fast-paced environment.
- Company: Join Pollock Scotrans Ltd, a leader in logistics and transport services.
- Benefits: Enjoy competitive salary, training courses, retail discounts, and wellbeing support.
- Why this job: Be part of a supportive team culture with opportunities for career growth.
- Qualifications: Strong communication, organisational skills, attention to detail, and reliability required.
- Other info: Flexible working hours and additional holiday purchasing scheme available.
The predicted salary is between 20800 - 23920 £ per year.
Location: Bathgate
About Us: At Pollock Scotrans Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.
Job Description: We are currently looking for an Assistant Customer Service Operator to join our team at the Bathgate depot. In this role, you will play a key part in supporting our customers and ensuring the smooth day-to-day operation of our services.
Key Responsibilities:
- Collaborate closely with customers and drivers to ensure smooth day-to-day operations.
- Coordinate daily service reports and support general administrative tasks.
- Handle customer enquiries via email, phone, and face-to-face interactions.
- Input and maintain accurate data using spreadsheets and internal IT systems.
- Communicate effectively with both internal and external stakeholders, including customers and drivers.
- Manage a varied workload in a fast-paced environment, maintaining a high level of accuracy and professionalism.
- Receive full support and training to help you succeed in the role.
Requirements:
- Ability to communicate at all levels.
- Excellent organisational skills and prioritising workload.
- Attention to detail.
- Working to deadlines.
- Excellent time keeping and reliability.
- Able to work as part of a team and on own initiative.
Why Join Pollock Scotrans Ltd?
- Competitive Salary: £20,800pa - £23,920pa, depending on experience.
- Hours: 08:00hrs - 17:00hrs, Monday to Friday.
- Training: Monthly Courses for a variety of areas.
- Benefits: Additional holiday purchasing scheme*, Retail discounts with Hapi*, Retail Trust Wellbeing Support*, and more.
- Career Growth: Explore opportunities for professional development within our expanding business.
- Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
- Extras: Christmas Savings Club*, Black Circle Tyre Discount*, Free Uniform and paid Volunteer Day.
- Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
- Team Environment: Be part of a strong culture of teamwork and collaboration.
How to Apply:
If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.
Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.
Contact Us: For any queries, please contact our Recruitment Team. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.
Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We will be in touch if we need you.
*Subject to terms and conditions
Customer Service Assistant employer: Gregory Distribution
Contact Detail:
Gregory Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the logistics and transport industry. Understanding the key challenges and trends can help you engage in meaningful conversations during interviews, showcasing your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer enquiries. Role-playing different scenarios with friends or family can help you feel more confident and prepared for real-life interactions.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed multiple tasks in a fast-paced environment. This will demonstrate your ability to prioritise effectively, which is crucial for the role.
✨Tip Number 4
Research Pollock Scotrans Ltd and their company culture. Being able to discuss their values and how you align with them during your interview can set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Assistant Customer Service Operator position. Tailor your application to highlight relevant skills and experiences that match these criteria.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, organisational skills, and ability to work in a team. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, such as handling customer enquiries or managing a varied workload.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Gregory Distribution
✨Show Your Communication Skills
As a Customer Service Assistant, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and confidently, whether it's through answering questions or discussing your previous experiences with customers.
✨Highlight Your Organisational Skills
The role requires excellent organisational skills. Share examples of how you've managed multiple tasks or prioritised workloads in the past, especially in fast-paced environments. This will show that you can handle the varied responsibilities of the job.
✨Demonstrate Attention to Detail
Attention to detail is crucial for maintaining accurate data and handling customer enquiries. Prepare to discuss specific instances where your attention to detail made a difference, whether in data entry or resolving customer issues.
✨Express Your Teamwork Spirit
Pollock Scotrans Ltd values teamwork, so be ready to talk about your experiences working in a team. Share how you’ve collaborated with others to achieve common goals and how you can contribute to their strong culture of teamwork.
