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- Tasks: Support vulnerable individuals through assistive technology and CCTV monitoring while handling emergency calls.
- Company: Join a community-focused team dedicated to ensuring safety and wellbeing for all.
- Benefits: Enjoy 24-hour GP support, free parking, mental health resources, and a birthday day off!
- Why this job: Make a real impact in the community while developing valuable skills in a supportive environment.
- Qualifications: GCSEs in English and Maths required; empathy and resilience are key attributes.
- Other info: Flexible rotating shifts with opportunities for professional growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to be part of a team that makes a real impact in the community? Are you flexible and open to working on a rotating shift pattern? Are you experienced in handling calls and supporting vulnerable individuals?
Shift Pattern: 4 shifts on, 4 shifts off (including night shifts) covering 24/7, 365 days a year.
About the Role: As a Client Care Coordinator in the Monitoring Control Centre, you will be at the heart of ensuring the safety and wellbeing of vulnerable individuals, public spaces, and commercial properties. You will play a key role in operating telecare and CCTV monitoring services, responding to emergency calls, and coordinating with various agencies when action is needed.
Key Responsibilities:
- Assistive Technology Monitoring: Respond to incoming assistive technology calls, providing reassurance and support to vulnerable users, such as elderly or disabled individuals. Summon emergency assistance when necessary and document all actions taken. Conduct equipment tests and report system issues as needed.
- CCTV Monitoring: Monitor CCTV systems, keeping a vigilant eye on public areas and partner sites for any suspicious activity. Manage cameras, document incidents, and escalate issues to authorities when appropriate. Handle authorised enquiries in line with Home Office guidelines and company policies.
- Emergency Call Handling: Handle Out of Hours Emergency calls, accurately documenting actions and coordinating emergency responses. Liaise with external agencies to ensure appropriate responses to incidents.
What We are Looking For:
Essential Skills and Attributes:
- Interest in assistive technology and promoting independent living.
- Must have permanent Right to Work in the UK.
- Empathy and patience to support vulnerable individuals with professionalism.
- Resilience in high-pressure environments, managing interruptions or conflicting demands.
- Strong communication skills, especially when handling sensitive information.
Experience and Qualifications:
- GCSEs in English and Maths (or equivalent).
- Analytical skills to interpret information and develop effective responses.
- Computer proficiency for operating CCTV and assistive technology systems.
- Ability to pass vetting processes, including Non-Police Police Vetting Level 1 and enhanced DBS.
Desirable:
- SIA CCTV license and familiarity with relevant legislation.
- Experience in CCTV monitoring, data protection, or work related to supporting individuals' wellbeing.
Benefits: 24-hour GP support, night shift health checks, counselling, free parking, free tea and coffee, mental health support, birthday day off, and Christmas concession day.
Client Care Coordiantor employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Coordiantor
✨Tip Number 1
Familiarise yourself with assistive technology and its applications. Understanding how these technologies work will not only help you in the role but also show your genuine interest during interviews.
✨Tip Number 2
Practice handling emergency scenarios. Think about how you would respond to various situations, as this will prepare you for the fast-paced environment of a Client Care Coordinator.
✨Tip Number 3
Brush up on your communication skills, especially in sensitive situations. Role-playing with friends or family can help you articulate your thoughts clearly and empathetically.
✨Tip Number 4
Research the company’s values and mission. Being able to align your personal values with those of StudySmarter will demonstrate your commitment to making a positive impact in the community.
We think you need these skills to ace Client Care Coordiantor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client care, emergency call handling, and any work with vulnerable individuals. Emphasise skills like empathy, communication, and resilience, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for assistive technology and supporting vulnerable individuals. Mention specific experiences that demonstrate your ability to handle high-pressure situations and your commitment to community wellbeing.
Highlight Relevant Qualifications: Ensure you clearly list your GCSEs in English and Maths or equivalent qualifications. If you have an SIA CCTV license or experience in related fields, make sure to include these details prominently.
Prepare for the Interview: If selected for an interview, be ready to discuss scenarios where you've demonstrated your communication skills and ability to manage emergencies. Think of examples that reflect your understanding of the responsibilities outlined in the job description.
How to prepare for a job interview at Constant Recruitment Ltd
✨Show Your Empathy
As a Client Care Coordinator, you'll be working with vulnerable individuals. Make sure to demonstrate your empathy and patience during the interview. Share examples of how you've supported others in challenging situations.
✨Highlight Relevant Experience
Discuss any previous experience you have in handling emergency calls or working with assistive technology. If you've worked in high-pressure environments before, be sure to mention that too, as it shows your resilience.
✨Familiarise Yourself with Technology
Since the role involves operating CCTV and assistive technology systems, brush up on your technical skills. Be prepared to discuss any relevant software or systems you've used in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you'd handle specific situations, such as responding to an emergency call. Think through potential scenarios and how you would respond effectively.
