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- Tasks: Supervise daily housekeeping activities and ensure quality standards are met.
- Company: Join Celebrity Cruises, a leader in luxury travel experiences at sea.
- Benefits: Enjoy competitive pay, training opportunities, and a vibrant work culture.
- Why this job: Be part of a dynamic team that values service excellence and guest satisfaction.
- Qualifications: 1-2 years of supervisory experience in housekeeping, preferably on a cruise ship.
- Other info: Opportunity to develop leadership skills in a multicultural environment.
The predicted salary is between 30000 - 42000 £ per year.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function.
- Directs, coaches, supports, supervises, and evaluates (in conjunction with the Housekeeping Director) the performance of all direct reports.
- Manages the assignment of duties, responsibilities, and workstations to staff.
- Develops, observes and evaluates staff and work procedures to ensure quality standards and service are met.
- Presents overtime needs to Housekeeping Director for final approval.
- Collaborates with the Housekeeping Director to review the requirements of the day’s schedules, guest requirements, guest comments and other related details.
- Performs daily meetings with staff to review changes and/or revisions to programming based on itinerary, weather conditions, demographics, etc.
- Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively.
- Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.
- Conducts ten stateroom inspections daily and one stateroom in each section during embarkation day to ensure that company standards are followed and maintained continuously.
- Responsible for attending meetings, training activities, courses and all other work-related activities as needed.
- Responsible for Sanitation Logs, SQM Logs.
- Achieving ratings/targets that are set by the company.
- Performs inventories of linen, amenities etc. once a month or as often as needed.
- Conducts/oversees on-the-job training with new hire SA and DKAT/SAT/ESAT/CCL on cross training.
- Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
- Creates and sends requisitions, views request estimates for product replacements, supplies, purchases, etc. and forwards to the Housekeeping Director for final approval.
- Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste.
- Mentors, develops, motivates, disciplines, and supplies on-the-job training for staff to strengthen their current performance and preparation for future advancement.
- Meets with staff regularly to review the requirements of the day’s schedule, guest requirements and disseminates any other company related correspondence, notices, policies, procedures, training etc.
- Monitors and manages the various assigned workstation functions.
- Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
- All duties and responsibilities are to be performed in accordance with the Company’s Safety, Quality and Environmental standards.
Qualifications:
- One to two years housekeeping supervisory experience in an upscale hotel, resort, or cruise line (shipboard experience preferred).
- Minimum one to two years previous cleaning experience, preferably in an upscale hotel, resort, or cruise line (shipboard experience preferred).
- Knowledge of proper cleaning techniques, requirements and use of equipment.
- Knowledge of proper chemical handling.
- Ability to use customer service skills by exercising authority and discretion to satisfy guests.
- Exceptional management skills in a multicultural and dynamic environment.
- Exceptional communication, problem solving, decision making and interpersonal skills.
- Superior customer service, teambuilding, and conflict resolution skills.
- Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
- Ability to work positively and cooperatively in a diverse team environment.
- Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs.
- Completion of high school or basic education equivalency needed.
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Housekeeping Manager
✨Tip Number 1
Familiarise yourself with the specific housekeeping standards and protocols used in cruise lines. Understanding the unique challenges of shipboard operations can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Celebrity Cruises or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in previous roles. Highlighting your ability to motivate and develop staff will resonate well with hiring managers.
✨Tip Number 4
Prepare for potential situational questions during the interview by thinking through scenarios related to guest complaints or team conflicts. Showing that you can handle these situations effectively will showcase your problem-solving skills.
We think you need these skills to ace Assistant Housekeeping Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant housekeeping supervisory experience, especially in upscale hotels or cruise lines. Emphasise your management skills and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your previous experiences have prepared you for the specific duties of an Assistant Housekeeping Manager, such as staff supervision and guest relations.
Showcase Relevant Skills: Highlight your exceptional communication, problem-solving, and customer service skills in your application. Provide examples of how you've successfully managed teams and resolved guest concerns in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the housekeeping industry.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Supervisory Experience
Be prepared to discuss your previous supervisory roles in housekeeping. Highlight specific examples where you successfully managed a team, resolved conflicts, or improved service quality. This will demonstrate your capability to lead and motivate staff effectively.
✨Understand the Company’s Standards
Familiarise yourself with Celebrity Cruises' safety, quality, and environmental standards. During the interview, reference these standards when discussing how you would ensure compliance and maintain high service levels within the housekeeping department.
✨Demonstrate Customer Service Skills
Prepare to share examples of how you've handled guest complaints or concerns in the past. Emphasise your ability to listen actively, show empathy, and take ownership of issues to ensure guest satisfaction, as this is crucial for the role.
✨Highlight Team Collaboration
Discuss your experience working in diverse teams and how you foster collaboration among team members. Mention any specific strategies you've used to motivate staff and improve team dynamics, which is essential for a successful housekeeping operation.
