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- Tasks: Process pet insurance claims and support clients through their journey.
- Company: Join a dynamic team dedicated to providing top-notch customer service in pet insurance.
- Benefits: Enjoy flexible working options and opportunities for personal development.
- Why this job: Make a real impact by helping pet owners during tough times while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Experience in insurance or veterinary knowledge is a plus, but not mandatory.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an experienced Pet Claims Handler to join our dynamic team. In this role, you will be responsible for processing pet insurance claims, supporting our clients through the claims journey, and ensuring a high standard of customer service.
Key Responsibilities:
- Provide a market leading standard of customer service.
- Treat customers fairly in line with FCA requirements.
- Understand general insurance procedures and take the appropriate action required.
- Adapt to varying levels of work volumes and work effectively under pressure.
- Demonstrate resilience by maintaining drive and enthusiasm when faced with setbacks.
- Assist in compiling both statistics and spreadsheets for the purpose of MI.
- Empathise with customers following a pet injury/illness.
- Maximise the profit of the business through effective call handling and working to agreed KPIs and performance targets.
- Work flexibly to support the business needs.
- Handle difficult and contentious calls with customers, including being the first point of call for complaints.
- Identify fraudulent claims/claimants and refer to the Team Leader, Technical Lead and/or Manager for advice and action.
- Handle all aspects of the job efficiently to create a good impression to colleagues, management, business partners and customers alike.
- Effectively explain policy limitations to our policyholders while providing excellent customer care.
- Support the Manager, Team Leader, Technical Lead and Account Executives with ongoing scheme and service development.
- Compile comprehensive, thorough and detailed letters to both policyholders and veterinary practices.
- Accurately assess pet claims, identify underwriting ambiguities and create request for change documents accordingly.
- Liaise with our panel of external suppliers (e.g. Veterinary Practices and Insurers) to ensure the continual smooth management of the whole claims process.
Summary of Skills:
Behavioural:- Able to work under pressure.
- Able to overcome objections, barriers and deal with constructive criticism well.
- Acts with integrity.
- Approachable and efficient.
- Assertive and confident.
- Can work either independently or collaboratively.
- Demonstrates professionalism towards both colleagues and management at all times.
- Flexible and organised.
- Good attention to detail.
- Good attitude to learning and self-development.
- Good level of attendance and punctuality.
- Good level of oral communication.
- Good customer service skills.
- Integrates well into team situations and promotes teamwork.
- Patient.
- Takes accountability for their actions.
- Good computer skills.
- Good written communication and letter writing skills.
- A basic to fair knowledge of veterinary conditions and certain medications is an advantage.
- Good to comprehensive business and insurance product knowledge is an advantage.
- Able to prioritise workload in order of importance and multi-task if required.
Pet Claims Handler employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pet Claims Handler
✨Tip Number 1
Familiarise yourself with common pet insurance claims and the typical processes involved. Understanding the nuances of pet health issues and how they relate to insurance can give you an edge in discussions during interviews.
✨Tip Number 2
Practice handling difficult conversations by role-playing scenarios where you manage complaints or explain policy limitations. This will help you demonstrate your customer service skills and resilience under pressure, which are crucial for this role.
✨Tip Number 3
Showcase your ability to work collaboratively by discussing past experiences where you successfully worked within a team to resolve issues. Highlighting teamwork can resonate well with our company culture.
✨Tip Number 4
Stay updated on the latest trends in pet healthcare and insurance products. Being knowledgeable about veterinary conditions and treatments can set you apart as a candidate who is genuinely interested in the field.
We think you need these skills to ace Pet Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling claims, customer service, and any specific skills mentioned in the job description. Use keywords from the job posting to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the pet insurance industry and your ability to empathise with clients. Mention specific examples of how you've handled difficult situations or complaints in the past.
Showcase Your Skills: In your application, emphasise your ability to work under pressure, attention to detail, and strong written communication skills. Provide examples of how you've successfully managed workloads and maintained professionalism in challenging situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at pib Group
✨Show Your Empathy
As a Pet Claims Handler, you'll be dealing with clients who may be distressed about their pets' health. Demonstrating genuine empathy during the interview can set you apart. Share examples of how you've supported customers in difficult situations, showing that you understand the emotional aspect of pet insurance.
✨Know Your Insurance Basics
Familiarise yourself with general insurance procedures and specific pet insurance policies. Be prepared to discuss how you would handle various claims scenarios. This knowledge will not only impress your interviewers but also show that you're serious about the role.
✨Demonstrate Resilience
The role requires handling difficult calls and managing complaints effectively. Prepare to discuss past experiences where you've faced challenges and how you maintained your composure and professionalism. Highlighting your resilience will reassure them that you can thrive under pressure.
✨Highlight Your Attention to Detail
In this position, accuracy is crucial when assessing claims and compiling letters. Bring examples of how you've ensured attention to detail in previous roles. This could include double-checking documents or maintaining thorough records, which will demonstrate your commitment to quality work.
