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- Tasks: Learn business skills while providing support across Severn Arts activities.
- Company: Severn Arts is a vibrant charity promoting music and arts in Worcestershire.
- Benefits: Enjoy a structured apprenticeship with college release days and hands-on experience.
- Why this job: Gain practical skills, work in a creative environment, and make a social impact.
- Qualifications: GCSE in Maths (grade 4) and relevant qualifications or experience preferred.
- Other info: Potential for a permanent role after the apprenticeship based on performance.
The main purpose of the role is to learn and develop business-related competencies through supported practical experience in the workplace. In the role, you will provide effective business support across all Severn Arts activities, combined with college-led learning, in order to become an effective Business Administrator.
Hours: Monday, Tuesday, Thursday and Friday. Start at 9.00am, finish at 5.00pm, 4.30pm on Fridays. Self-study day to be Wednesdays. College monthly release. 30 minute lunch break. 37 hours a week.
What you’ll do at work:
- Provide excellent customer service, ensuring that this remains a high priority at all times.
- Act as point of contact for telephone and email enquiries, ensuring they are resolved or redirected as appropriate.
- Input and process data accurately using Office 365 and other relevant information systems.
- Assist with monthly expense administration.
- Take minutes at monthly Business Support Team meetings and follow up any actions that arise.
Where you’ll work:
SUITE 11 MALVERN GATE BROMWICH ROAD WORCESTER WR2 4BN
Training:
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Skilled in the use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
Your training plan:
Business Administrator Level 3 Apprenticeship Standard: Majority of the training will take place at Severn Arts in Worcester. College sessions will take place one day a month at the Worcester Campus and online weekly sessions in the workplace.
Requirements:
- GCSE in Maths (grade 4).
- Let the company know about other relevant qualifications and industry experience you have.
Skills:
- Customer care skills.
- Logical.
- Creative.
- Initiative.
- Non-judgemental.
Other requirements:
Training will include learning about the organisation, its values and how to work in a customer-focused environment. It will also focus on how to deal with and/or direct enquiries; process orders; use in-house IT systems as well as Office 365; manage logistics such as travel and hotel accommodation for colleagues; arrange and attend meetings; take minutes; use external IT programmes and apps.
About this company:
Severn Arts, a thriving charitable arts company formed in June 2018, brings high quality music and arts to a wide range of people across Worcestershire. We lead Herefordshire and Worcestershire's Music Education Hub, funded by Arts Council England, teaching music in all types of education settings, on our travelling Music Box and in our music groups, bands and orchestras which meet outside of school.
There may be the possibility of a permanent role within the team at the end of the apprenticeship depending on business need and circumstances.
The contact for this apprenticeship is: HEART OF WORCESTERSHIRE COLLEGE Sue Portsmouth 01527572684.
Business Support Apprentice employer: Worcestershire Local Enterprise Partnership
Contact Detail:
Worcestershire Local Enterprise Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Apprentice
✨Tip Number 1
Familiarise yourself with Severn Arts and their mission. Understanding their focus on community engagement and arts education will help you align your answers during the interview, showcasing your enthusiasm for their work.
✨Tip Number 2
Brush up on your customer service skills. Since providing excellent customer support is a key part of the role, think of examples from your past experiences where you've successfully handled inquiries or resolved issues.
✨Tip Number 3
Get comfortable with Office 365 and other relevant IT systems. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running in the role.
✨Tip Number 4
Prepare to discuss your problem-solving skills. Think of specific situations where you've had to tackle challenges or improve processes, as this will highlight your initiative and ability to contribute positively to the team.
We think you need these skills to ace Business Support Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Business Support Apprentice role. Focus on customer service, IT proficiency, and any previous administrative experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific aspects of Severn Arts that resonate with you and how you can contribute to their mission.
Highlight Relevant Qualifications: Clearly state your GCSE qualifications, especially in Maths, and any other relevant certifications or experiences. If you have industry experience, make sure to mention it as it could influence the apprenticeship's adjustment to your knowledge.
Prepare for Potential Questions: Think about common interview questions related to customer service and administrative tasks. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to work in a team.
How to prepare for a job interview at Worcestershire Local Enterprise Partnership
✨Research Severn Arts
Before your interview, take some time to learn about Severn Arts and its mission. Understanding their focus on community engagement and the arts will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your IT Skills
Since the role requires proficiency in Office 365 and other IT systems, be prepared to discuss your experience with these tools. You might even want to mention specific projects where you've successfully used technology to solve problems or improve processes.
✨Prepare for Customer Service Scenarios
As customer service is a key part of this role, think of examples from your past experiences where you provided excellent service. Be ready to explain how you handled difficult situations or resolved complaints effectively.
✨Demonstrate Proactivity and Problem-Solving
The company values individuals who can take initiative and suggest improvements. Prepare to share instances where you've identified issues and proposed solutions, showcasing your ability to think critically and act independently.
