Tenant Operations Manager

We are looking for a talented individual to join our Centre Management team as the Retail Operations Manager. This is your chance to take on a pivotal role in a vibrant and fast-paced environment, where you will be at the forefront of shaping the tenant experience. If you are ready to make a significant impact and be part of an innovative team, this opportunity is for you!

Key objectives:

• Foster strong tenant relationships to enhance performance, communication, and engagement.
• Support high standards across the centre, including store presentation, mall conditions, and compliance.
• Analyse key centre KPIs, including retailer performance and footfall, and present insights to the wider business.

What you will be doing:

• Build strong tenant relationships, driving engagement and enhancing performance.
• Support the Centre Operations & Estate Manager in maintaining high standards, including in-store presentation, customer service, and compliance.
• Oversee tenant care and service, managing onboarding and ongoing tenant support.
• Manage communication tools like URW Connect, ensuring retailer engagement and content accuracy.
• Drive tenant participation in marketing campaigns and centre events.
• Maintain the centre’s presentation, attending site walks to identify and address operational concerns.
• Collect, analyse, and report on tenant turnover and footfall data, highlighting trends.
• Conduct regular tenant visits, providing feedback and support.
• Contribute to revenue generation, collaborating with stakeholders to unlock income opportunities.
• Participate in the duty manager responsibilities, including emergency coordination and crisis management.
• Lead capital expenditure projects, ensuring timely delivery and budget adherence.
• Assist in financial budgeting and forecasting.
• Promote a safe working environment, supporting risk management initiatives and attending safety meetings.

What skills, experience, and knowledge will you need to be successful?

• Proven communicator with strong interpersonal skills at all levels.
• Ability to build positive relationships with retailers, commercial operators, and brands.
• Resourceful and innovative with the ability to apply new concepts and ideas to strategies and tactical actions.
• Results and achievement oriented to high standards.
• Highly organised, ability to multi-task, plan and prioritise.
• Fast and responsive, ability to work to strict deadlines.
• Attention to detail.
• Ability to work on own initiative.
• Team player, maintaining close working relationships within the team and with other employees to achieve business objectives.
• Flexibility and willingness to embrace change and new opportunities.
• Taking ownership and responsibility for action.
• Significant experience in a mixed-use operational environment.
• Previous experience in retail is a bonus.

Why work for us:

• We put people development and learning at the heart of what we do.
• We offer a fantastic pension plan, bonus scheme, and plenty of other incentives.
• We prioritise your health and wellbeing, training employees as mental health ambassadors to support and educate our team.
• You can sign up for medical and dental insurance, gym discounts, health check-ups, and more.

What Matters to Us:

At URW, our purpose is to Reinvent Being Together, reimagining how people and communities connect, socialise, and experience dynamic moments in unique and meaningful ways. We are proud to promote equal opportunities and embrace diversity in profiles, experiences, and skills. At URW, we believe that diversity is the cornerstone of our success, and we are dedicated to fostering an environment that respects, values, celebrates, and leverages individual differences to their fullest potential.

Join us and be part of a team that is making a real difference in your local communities!