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- Tasks: Engage with customers to retain and renew memberships while exceeding targets.
- Company: Join one of the UK's leading insurance companies with a strong reputation.
- Benefits: Enjoy flexible shifts, a bonus scheme, and comprehensive training.
- Why this job: Great opportunity for career progression in a supportive environment.
- Qualifications: Previous customer service experience in a sales-focused role is essential.
- Other info: Start date is 2nd June; interviews happening now!
The predicted salary is between 26736 - 34000 £ per year.
Call Centre Advisor Monday - Friday (Shift work between the hours of 8:00 - 20:00) 35 Hours Per Week Expectation to work one weekend day alternatively.
Salary £26,736.53 OTE of £34,000.00.
Location: Bristol Office Working Role.
Are you experienced in customer service? Experienced in working in a target driven role? Do you value working for a great company, with a fantastic commission scheme and potential to progress within the business? If so this Call Centre Advisor role is for you!
Great training and clear career progression.
CCA Recruitment are on the lookout for a Customer Service Advisor to work in our clients Retentions team. Our Client is one of the UK’s leading Insurance Companies.
As a Call Centre Advisor, you will be tasked with retaining and renewing customers' memberships at the best price for them. You'll have accountability for meeting and exceeding targets set by the wider business to ensure the continued growth of the company on their journey to be number one within their sector.
We are looking for Call Centre Advisors who:
- Enjoy talking to customers
- Are self-motivated and passionate about finding the right outcomes for customers
- Have a desire to deliver a first-class customer experience
- Have previous experience working within a sales focused environment and can demonstrate excellent customer service.
The company offers great benefits including:
- Bonus scheme with additional earning potential up to 22% OTE monthly
- Competitive rewards package
- Flexible shifts and working hour patterns
- A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
- A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.
If this sounds like the role for you and you would like to find out more then please apply today to be considered for this incredible Customer Service Advisor opportunity. The start date is the 2nd June but interviewing now.
Renewals & Retentions 23rd JUNE START employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals & Retentions 23rd JUNE START
✨Tip Number 1
Familiarise yourself with the insurance industry and the specific services offered by our client. Understanding their products will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common scenarios can help you articulate how you would handle customer inquiries and objections, which is crucial for a Call Centre Advisor.
✨Tip Number 3
Highlight your previous experience in target-driven roles during any discussions. Be prepared to share specific examples of how you've met or exceeded targets in the past, as this will resonate well with the hiring team.
✨Tip Number 4
Show enthusiasm for the company's growth and your potential role in it. Expressing a desire to contribute to their journey of becoming number one in their sector can set you apart from other candidates.
We think you need these skills to ace Renewals & Retentions 23rd JUNE START
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any previous roles in sales-focused environments. Use specific examples to demonstrate how you've met targets or provided excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to work in a target-driven role. Mention why you want to join this particular company and how you can contribute to their goals.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and self-motivation. These are crucial for a Call Centre Advisor role, so make sure they stand out.
Prepare for Potential Questions: Think about common interview questions related to customer service and sales. Prepare answers that reflect your experience and how you handle challenging situations, as this will help you stand out during the interview process.
How to prepare for a job interview at CCA Recruitment Group
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've successfully handled customer queries or resolved issues, as this role heavily relies on excellent customer interaction.
✨Demonstrate Target-Driven Mindset
Since the position is target-driven, be prepared to discuss how you have met or exceeded targets in past roles. Use metrics or achievements to illustrate your ability to thrive in a performance-oriented environment.
✨Express Passion for Retention
Convey your enthusiasm for retaining customers and providing them with the best possible outcomes. Discuss why you believe customer retention is crucial for a business and how you can contribute to that goal.
✨Prepare Questions About Career Progression
The company offers clear career progression, so come prepared with questions about growth opportunities within the organisation. This shows your interest in long-term commitment and development, which can impress the interviewers.
