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- Tasks: Support residents with repairs, organise events, and manage complaints efficiently.
- Company: Join MMP Consultancy, a reputable organisation dedicated to community support in East London.
- Benefits: Enjoy 22 days holiday, long service awards, Perkbox perks, and paid volunteer days.
- Why this job: Make a real impact by helping vulnerable residents while working in a supportive environment.
- Qualifications: Experience with vulnerable residents and customer service is essential; a clean driving licence is required.
- Other info: Flexibility for travel and evening meetings is necessary; we want to hear from you!
The predicted salary is between 28800 - 43200 £ per year.
MMP Consultancy are looking to recruit a Resident Liaison Officer to join an excellent organisation in East London on a Permanent basis.
Responsibilities:
- Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress.
- Organise consultation events and attend meetings as required.
- Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary.
- Work with our Performance Team to ensure identified vulnerabilities are accurately recorded within the organisation's systems.
- Investigate, register all complaints and report in accordance with company and client procedures.
- Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target, advising residents and clients of their outcomes.
Requirements:
- Experience of working with vulnerable residents and adapting style to meet the specific needs of individuals.
- Experience of working within a customer services environment is essential.
- Full Clean Driving license.
- Flexibility regarding travel and working at various sites, and attendance at evening meetings.
If this opportunity interests you we would love to hear from you!
Benefits:
- Annual holiday 22 days; increase after 1 year's service to a maximum of 5 days.
- Long service awards; continuous service at key achievements are rewarded.
- Perkbox; from free coffees and cinema tickets to trips away and much more.
- Volunteer day; paid yearly volunteer days for a worthy cause.
Resident Liaison Officer employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable residents. Understanding their challenges will help you demonstrate your empathy and adaptability during interviews, showing that you're the right fit for the role.
✨Tip Number 2
Network with professionals in the housing and customer service sectors. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within MMP Consultancy.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved complaints or assisted vulnerable individuals. This will showcase your problem-solving skills and experience in a customer service environment, which is crucial for this position.
✨Tip Number 4
Research MMP Consultancy's values and recent projects. Being knowledgeable about the organisation will allow you to tailor your conversation during interviews, demonstrating your genuine interest in contributing to their mission.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Resident Liaison Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: Emphasise your experience working with vulnerable residents and in customer service environments. Use specific examples to demonstrate how you've adapted your communication style to meet individual needs.
Showcase Your Skills: Mention any skills that are particularly relevant to the role, such as problem-solving, organisation, and communication. Discuss your ability to manage complaints and liaise with various stakeholders effectively.
Personalise Your Application: Make sure to personalise your cover letter or statement by expressing your enthusiasm for the role and the organisation. Mention why you want to work with MMP Consultancy and how you can contribute to their mission.
How to prepare for a job interview at MMP Consultancy
✨Show Your Empathy
As a Resident Liaison Officer, you'll be working with vulnerable residents. Make sure to demonstrate your understanding and empathy during the interview. Share examples of how you've successfully supported individuals in the past.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you adapt your communication style to meet the needs of different individuals. Use specific examples from your previous experience to illustrate your point.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would handle them. Practising these scenarios can help you feel more confident.
✨Research the Organisation
Familiarise yourself with MMP Consultancy and their values. Understanding their approach to resident liaison will allow you to tailor your answers and show that you're genuinely interested in the position and the organisation.
