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- Tasks: Be the voice of Mercedes-Benz, handling calls and managing customer reservations.
- Company: Join a vibrant team at Mercedes-Benz of West Bromley, part of Hedin Automotive.
- Benefits: Enjoy competitive salary, 25 days leave, discounts, and ongoing training.
- Why this job: Make a positive impact on customer journeys in a supportive environment.
- Qualifications: Confident communicator with customer service experience and IT skills.
- Other info: Open to all backgrounds; equal opportunity employer.
The predicted salary is between 24000 - 36000 £ per year.
Mercedes-Benz of West Bromley is delighted to present an exciting opportunity for a committed and customer-focused Telephone Customer Reservation Specialist to join our vibrant team. This is a fantastic chance to support the Mercedes-Benz brand by delivering a premium customer service experience from the very first call, ensuring each guest’s journey with us begins with excellence and professionalism.
As a Telephone Customer Reservation Specialist, you will be the voice of our dealership—handling inbound and outbound calls, managing appointments, and ensuring a seamless booking process for customers.
Who We Are Looking For:
- Confident communicator with a friendly and professional telephone manner
- Organised and capable of multitasking in a fast-paced dealership environment
- Customer-focused, attentive, and keen to exceed expectations
- Comfortable using computers and CRM appointment booking software
- Ability to build trust and positive relationships with customers over the phone
- Team player, adaptable, and motivated to learn and contribute
Key Responsibilities:
- Answer inbound enquiries and manage outbound customer communication regarding sales and general enquiries.
- Coordinate customer reservations with our showrooms.
- Deliver a professional telephone experience by handling every customer query with efficiency and care.
- Work closely with the Sales department and teams to maximise appointment efficiency and customer satisfaction.
- Maintain accurate customer records and booking data on internal systems.
- Promote Mercedes-Benz values, always acting as a brand ambassador for West Bromley.
- Support digital and online booking channels as needed.
What We Value in Telephone Customer Reservation Team Members:
- Excellent verbal communication and listening skills
- Previous experience in a customer service, call centre, reception, or similar booking role is advantageous
- Strong organisational skills and keen attention to detail
- IT literacy; confidence using CRM and reservation systems
- Professional, positive approach with a genuine desire to assist customers
Benefits of Your Reservation Specialist Job with Mercedes-Benz of West Bromley:
- Competitive salary plus incentive schemes for customer service targets
- 25 days annual leave plus all UK bank holidays
- Comprehensive pension scheme and life assurance benefit
- Employee Assistance Programme to support wellbeing
- Ongoing training, upskilling, and career development with a premium automotive brand
- Inclusive and supportive team environment with opportunities for progression
- Staff benefits including retail, leisure, and Mercedes-Benz discounts
If you are dedicated, friendly, and eager to make a positive impact on every customer’s journey, we invite you to apply for the Telephone Customer Reservation Specialist position at Mercedes-Benz of West Bromley. Help us deliver outstanding service and set new standards of excellence in automotive customer care.
Telephone Customer Reservation Specialist - Mercedes-Benz of West Bromley employer: Hedin Automotive London Ltd
Contact Detail:
Hedin Automotive London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Customer Reservation Specialist - Mercedes-Benz of West Bromley
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and its values. Understanding their commitment to customer service excellence will help you align your responses during any interviews or conversations.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on phone interactions, consider role-playing scenarios with friends or family to enhance your confidence and professionalism over the phone.
✨Tip Number 3
Research common customer service scenarios in the automotive industry. Being prepared with examples of how you've handled similar situations can demonstrate your capability and readiness for the role.
✨Tip Number 4
Network with current or former employees of Mercedes-Benz or Hedin Automotive. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Telephone Customer Reservation Specialist - Mercedes-Benz of West Bromley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles involving telephone communication. Emphasise skills like organisation, multitasking, and IT literacy, as these are crucial for the Telephone Customer Reservation Specialist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a positive experience over the phone. Mention specific examples from your past experiences that demonstrate your communication skills and ability to handle customer queries effectively.
Highlight Relevant Skills: In your application, clearly outline your verbal communication skills, attention to detail, and any experience with CRM systems. These are key attributes that Mercedes-Benz of West Bromley is looking for in a candidate.
Show Enthusiasm for the Brand: Express your enthusiasm for the Mercedes-Benz brand in your application. Mention why you want to work for them specifically and how you can contribute to their commitment to delivering premium customer service.
How to prepare for a job interview at Hedin Automotive London Ltd
✨Showcase Your Communication Skills
As a Telephone Customer Reservation Specialist, your ability to communicate clearly and professionally is crucial. Practice speaking in a friendly tone and ensure you can articulate your thoughts well. Consider role-playing with a friend to simulate common customer scenarios.
✨Demonstrate Organisational Skills
The role requires multitasking and managing appointments efficiently. Be prepared to discuss how you stay organised in a fast-paced environment. You might want to share specific examples from previous roles where you successfully managed multiple tasks.
✨Familiarise Yourself with CRM Software
Since the job involves using CRM and reservation systems, it’s beneficial to have a basic understanding of these tools. If you have experience with similar software, be ready to talk about it. If not, consider doing a bit of research or even a quick tutorial on common CRM systems.
✨Emphasise Customer-Centric Attitude
This position is all about delivering excellent customer service. Prepare to share examples of how you've gone above and beyond for customers in the past. Highlight your commitment to creating positive experiences and building trust over the phone.
