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- Tasks: Help customers find their perfect vehicle and manage sales enquiries through various channels.
- Company: Join Hedin Automotive, part of a leading European automotive group with prestigious brands.
- Benefits: Enjoy a competitive salary, 25 days leave, and ongoing training in a supportive environment.
- Why this job: Build a rewarding career with a renowned brand while delivering exceptional customer service.
- Qualifications: Strong communication skills, IT literacy, and experience in customer service are essential.
- Other info: Flexible working hours with a structured office environment and opportunities for progression.
The predicted salary is between 27664 - 32664 £ per year.
Mercedes-Benz & Smart of Dartford has a great opportunity for a Sales Enquiry Handler to join our centralised Sales Hub. In this role, you will help customers find the perfect vehicle to suit their needs, delivering outstanding service every step of the way. This is your chance to build a rewarding career with one of the world’s most prestigious automotive brands. If you thrive in a dynamic, customer-focused environment, we’d love to hear from you!
YOUR ROLE.
As a Sales Enquiry Handler, you will be responsible for managing all sales enquiries, whether by telephone, email, live chat, online, or event marketing. You will be an effective communicator and listener and will help the customer identify the correct vehicle to meet their needs and lifestyle. You will follow up each enquiry lead with the sales team with a view to progressing from enquiry to sale.
The main duties of the role include:
- Answer calls and respond to all customer enquiries, proactively identify their needs, build rapport, and provide relevant information.
- Have a thorough knowledge of the Mercedes-Benz range, including new technologies, to confidently discuss our cars and services with customers.
- Respond to digital enquiries through the carwow/CRM portal within one hour.
- Provide personalised PCP quotes when relevant (Velocity).
- Liaise directly with the appropriate manager and assign new enquiries to a sales executive.
- Deliver exceptional customer service, exceeding customer expectations.
- Schedule and coordinate customer appointments, including arranging test drives.
YOUR PROFILE.
- Excellent verbal and written communication skills.
- Strong organisational skills and keen attention to detail.
- IT Literacy with confidence using CRM and reservation systems.
- Proven experience in customer service, call centre, account management, ideally with experience in handling enquiries.
ABOUT US.
Hedin Automotive Limited is the UK subsidiary of Hedin Mobility Group plc, one of Europe’s largest privately owned automotive groups. Renowned for its excellence in automotive retail and aftermarket services, the group operates a diverse network of retail partners, with its strongest presence in prestigious brands such as Mercedes-Benz, BMW and MINI. Our teams, whether in customer-facing roles or our workshop, are passionate about making work a simple, easy, and enjoyable place to do business through a team of people that want to create a great experience for the customer. Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.
SALARY AND HOURS.
Full time basic Salary £27,664 per annum with a competitive bonus opportunity OTE £32,664 per annum (based on 40hrs, any part time roles paid pro rata). The working hours follow a variable rotating shift pattern from Monday to Friday, with shifts ranging between 7:00am – 4:00pm, 8:00am – 5:00pm, 9:00am – 6:00pm, and 10:00am – 7:00pm. Additionally, Saturday shifts (9:00am – 5:00pm) are scheduled on a rota basis (one in three), with an agreed weekday off, and Sunday shifts (10:00am – 4:00pm) are required on a rota basis, compensated as overtime or time off in lieu. The position is office-based, offering a structured and professional work environment.
BENEFITS.
- Competitive salary plus incentive schemes for customer service targets.
- 25 days annual leave plus all UK bank holidays.
- Comprehensive pension scheme and life assurance benefit.
- Employee Assistance Programme to support wellbeing.
- Ongoing training, upskilling, and career development with a premium automotive brand.
- Inclusive and supportive team environment with opportunities for progression.
Click apply today and take the first step towards a rewarding career in the automotive industry.
Sales Enquiry Handler employer: Stephen James (Automotive) Ltd
Contact Detail:
Stephen James (Automotive) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Enquiry Handler
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz range and its latest technologies. This knowledge will not only boost your confidence during conversations but also help you engage customers effectively, showcasing your expertise.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you refine your ability to listen actively and respond to customer needs, which is crucial for a Sales Enquiry Handler.
✨Tip Number 3
Get comfortable with CRM systems and digital enquiry platforms. Familiarity with these tools will enable you to respond quickly and efficiently to customer enquiries, demonstrating your readiness for the role.
✨Tip Number 4
Showcase your customer service experience by preparing examples of how you've exceeded customer expectations in previous roles. This will highlight your ability to deliver exceptional service, a key requirement for this position.
We think you need these skills to ace Sales Enquiry Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Enquiry Handler. Familiarise yourself with the skills required, such as excellent communication and organisational skills, as well as knowledge of the Mercedes-Benz range.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or sales. Emphasise any previous roles where you've handled enquiries or worked in a call centre environment, showcasing your ability to communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work for Mercedes-Benz & Smart of Dartford and how your skills align with their values and customer service focus.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for the Sales Enquiry Handler position.
How to prepare for a job interview at Stephen James (Automotive) Ltd
✨Know Your Product
Familiarise yourself with the Mercedes-Benz range and its features. Being able to confidently discuss the vehicles and their technologies will impress your interviewers and show your commitment to the role.
✨Demonstrate Excellent Communication Skills
As a Sales Enquiry Handler, communication is key. Practice articulating your thoughts clearly and listen actively during the interview. This will showcase your ability to engage with customers effectively.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you provided exceptional customer service. Highlight how you identified customer needs and exceeded their expectations, as this aligns perfectly with the job requirements.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play scenarios during the interview. This could involve handling a mock customer enquiry. Approach these exercises with confidence and demonstrate your problem-solving skills and ability to build rapport.
