Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and create technical documentation for cybersecurity products and services.
- Company: Join TwinStream, a tech company focused on delivering exceptional service and expertise.
- Benefits: Enjoy remote work, a competitive pension plan, private healthcare, and a £1,000 training budget.
- Why this job: Shape the narrative of innovative tech solutions while working in a flexible and inclusive environment.
- Qualifications: 3+ years in technical writing with strong communication skills and tech knowledge required.
- Other info: Security clearance is needed; we celebrate diversity and welcome all qualified candidates.
The predicted salary is between 36000 - 60000 £ per year.
In 2019, our founders were working as engineers solving complex cross domain problems within government organisations
TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home.
Details:
Location: Remote
Security Clearance: Eligible for SC Clearance
About the role:
The Technical Documents Manager will be responsible for creating, maintaining, and managing a wide range of technical and non-technical documentation related to TwinStream’s cross-domain products, services, and internal processes. The ideal candidate will work closely with TwinStream staff to ensure clear, concise, and accurate documentation that meets both internal and external needs.
This role requires a strong ability to translate complex technical concepts into easily understandable documents, ensuring our technical materials are accessible to both technical and non-technical audiences. As part of the documentation team, you will help shape the narrative around TwinStream’s cross-domain offerings and maintain consistency across all documentation.
Responsibilities:
- Collaborate with technical teams to create a strategy for creating, managing and distributing documentation.
- Collaborate with technical teams to gather information and create detailed documentation for TwinStream’s cybersecurity products, systems, and solutions.
- Develop and maintain both technical and non-technical documents, including user manuals, system specifications, implementation guides, FAQs, knowledge base articles, product release notes, and training materials.
- Ensure all technical documentation is up-to-date, accurate, and consistent with product updates and service changes.
- Review and edit technical content to improve clarity, readability, and structure, ensuring alignment with TwinStream’s branding and communication guidelines.
- Work with cross-functional teams (e.g., engineering, support and sales) to ensure that documentation accurately reflects product features and capabilities.
- Manage the documentation lifecycle, including version control, revisions, and archiving of documents.
- Provide training and support to technical staff on best practices for creating documentation.
- Develop and implement processes for continuous improvement of documentation quality and efficiency.
- Create and maintain documentation templates to streamline the creation of new materials.
Key Skills:
- Proven experience (3+ years) in technical writing or documentation management in a cybersecurity or IT environment.
- Strong understanding of technology, systems, and industry best practices.
- Exceptional writing, editing, and proofreading skills with the ability to communicate complex technical concepts clearly to diverse audiences.
- Proficiency with documentation tools (e.g., Confluence, Microsoft Word, etc.).
- Familiarity with technical software development life cycles (SDLC) and agile methodologies.
- Strong attention to detail and ability to work under tight deadlines.
- Ability to work independently and collaboratively in a fast-paced environment.
- Excellent organisational and time management skills.
There are many great reasons to join our team!
Pension Plan
Secure your future with our competitive pension plan that offers an 8% employer contribution.
Private Medical Healthcare
Your health and well-being are our top priorities. Enjoy comprehensive private medical healthcare, which includes dental and optical care for you and your family.
Learning and Development
Your career is in your hands. We empower you to take charge of your own development, giving you the autonomy to shape your growth. To support this, everyone receives an annual training budget of £1,000.
Flexible Working
We understand the importance of balancing work and life. Flexibility is not just a policy for us; it is part of our culture. We are passionate about helping you seamlessly integrate work with your home life.
Electric Vehicle Scheme
Drive sustainability forward with our electric vehicle leasing scheme. You can take advantage of this initiative through a convenient salary sacrifice program.
Holidays
Enjoy annual leave of 25 days, plus bank holidays, allowing you to recharge and spend time on what matters most.
Team Events
We love celebrating our achievements! In addition to our quarterly meetings, you can look forward to our Christmas and summer parties—opportunities to relax, reflect, and have fun as a team.
Additional Benefits
We provide life assurance for your peace of mind and a cycle-to-work scheme to support your health and sustainability goals.
Further Information:
To meet the security requirements of certain clients and industries we serve, any job offer will be contingent upon the successful completion of a security screening process.
At TwinStream, we take pride in being an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment where all individuals are valued and respected. We welcome applications from qualified candidates regardless of race, religion, disability, age, sexual orientation, or gender.
Apply for this job
*
indicates a required field
First Name *
Last Name *
Email *
Phone
Resume/CV
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile
Website
Do you have any security clearance? *
Yes
No
Are you based in the UK? *
Yes
No
Do you have experience in creating IT technical documents? *
#J-18808-Ljbffr
Contact Detail:
Twinstream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Documentation Manager
✨Tip Number 1
Familiarise yourself with the specific documentation tools mentioned in the job description, such as Confluence and Microsoft Word. Having hands-on experience with these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your understanding of cybersecurity concepts and technical writing best practices. Being able to articulate complex ideas clearly will be crucial in this role, so consider reviewing relevant materials or taking a short course to enhance your knowledge.
✨Tip Number 3
Network with professionals in the cybersecurity and technical writing fields. Engaging with others can provide insights into the industry and may even lead to referrals or recommendations that could strengthen your application.
✨Tip Number 4
Prepare to discuss your previous experience in managing documentation lifecycles during the interview. Be ready to share specific examples of how you've improved documentation quality and efficiency in past roles, as this will showcase your ability to contribute effectively to TwinStream.
We think you need these skills to ace Documentation Manager
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Documentation Manager position at TwinStream. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling CV: Your CV should clearly showcase your experience in technical writing or documentation management, especially in cybersecurity or IT environments. Use bullet points to outline your achievements and ensure it is well-structured and easy to read.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of your past work that demonstrate your ability to create clear and concise documentation. Make sure to mention your familiarity with documentation tools and processes.
Proofread Your Application: Before submitting your application, take the time to proofread everything. Check for spelling and grammatical errors, and ensure that your documents are formatted consistently. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Twinstream
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Documentation Manager at TwinStream. Familiarise yourself with the types of documents you'll be creating and managing, such as user manuals and implementation guides.
✨Showcase Your Writing Skills
Prepare samples of your previous technical writing or documentation work to share during the interview. Highlight how you've translated complex concepts into clear, accessible documents for both technical and non-technical audiences.
✨Familiarise Yourself with Tools
Be ready to discuss your experience with documentation tools like Confluence and Microsoft Word. If you have experience with version control systems, mention that too, as it’s crucial for managing the documentation lifecycle.
✨Demonstrate Collaboration Skills
Since the role involves working closely with cross-functional teams, prepare examples of how you've successfully collaborated with engineers, support staff, or sales teams in the past. Emphasise your ability to gather information and ensure documentation aligns with product features.
