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- Tasks: Join us as a Talent Acquisition Partner, recruiting for our Customer Facing Teams.
- Company: Capital One is a leading tech company transforming banking with innovation and human-centric values.
- Benefits: Enjoy flexible working, generous holidays, private medical insurance, and access to inspiring workspaces.
- Why this job: Be part of a diverse team, make impactful hires, and contribute to a transformative organisation.
- Qualifications: We're looking for organised, communicative individuals with a collaborative mindset and attention to detail.
- Other info: This is a 12-month maternity cover role based in Nottingham with hybrid working options.
The predicted salary is between 28800 - 43200 £ per year.
About this role
We have an exciting opportunity for a Talent Acquisition Partner to join our Talent Acquisition Team, on a temporary basis to cover 12 months maternity leave. You’ll be responsible for recruiting high volumes of candidates for our Customer Facing Teams in Operations (Fraud, Collection and Complaints).
What you’ll do
- Work closely with the business to understand recruitment needs across our Customer Facing teams, post adverts, screen CVs, conduct telephone screening calls and schedule assessment days.
- Proactively source candidates for key priority areas of immediate demand.
- Plan and manage your time effectively to screen a high volume of potential candidates to progress to interview.
- Partner with hiring managers to understand their needs to be able to recruit effectively for their hiring requirements.
- Identify new channels and methods to attract talent to Capital One.
- Have great conversations with potential candidates about life at Capital One and provide good insight into the role you’re recruiting for.
- Make offers to successful candidates and provide balanced feedback to unsuccessful candidates.
- At times, support hiring for other business areas, depending on demand.
What we’re looking for
- Highly organized, with a natural sense of urgency to respond quickly to candidates and Hiring Managers.
- Manage multiple priorities and track progress by recording accurate data.
- Effective and confident communication skills, as you will represent Capital One to candidates.
- Comfortable speaking on the phone with candidates and hiring managers.
- Great attention to detail.
- Collaborative mindset, contributing ideas and discussing opportunities in team meetings.
Where and how you'll work
This position will be based in our Nottingham offices. We have a hybrid working model offering flexibility to work from home and the office. You'll be in our Nottingham office 3 days a week: Tuesdays, Wednesdays, and Thursdays. Flexible working arrangements are available and open for discussion.
What’s in it for you
- Contribute to a transformative organization and be rewarded accordingly.
- Opportunities for high performers to progress and develop through Capital One University and external training.
- Core benefits including pension, bonus, generous holiday entitlement, private medical insurance, plus flexible benefits like season-ticket loans, cycle to work, and parental leave.
- Access to inspiring workspaces and facilities, including gyms, restaurants, and wellness rooms in Nottingham; rooftop running track and café in London.
Our recruitment philosophy
We prioritize diversity and inclusion, aiming to build fair, accessible, and supportive hiring processes. We partner with organizations like Women in Finance, Race At Work Charters, Stonewall, and upReach to promote inclusivity. We have internal networks such as: REACH – Race Equality and Culture Heritage, OutFront – LGBTQ+ support, Mind Your Mind – mental health support, Women in Tech, EmpowHER.
We are committed to diversity and encourage applications from all backgrounds. For reasonable adjustments during the recruitment process, contact . All information will be kept confidential. For technical support or questions about the recruitment process, email .
Capital One is a diverse organization with entities across different regions, and positions are region-specific.
Who We Are
Capital One is a leading information-based technology company committed to helping customers succeed through innovation, simplicity, and human-centric banking. Guided by shared values, we foster collaboration, respect, and a culture of integrity. We aim to change banking for good.
Talent Acquisition Partner - Customer Facing Teams (12 Months Maternity Cover) employer: Capital One
Contact Detail:
Capital One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Talent Acquisition Partner - Customer Facing Teams (12 Months Maternity Cover)
✨Tip Number 1
Familiarise yourself with Capital One's values and culture. Understanding their commitment to diversity and inclusion will help you align your conversations with hiring managers and candidates, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of Capital One, especially those in talent acquisition or customer-facing roles. They can provide valuable insights into the recruitment process and what the company looks for in a candidate.
✨Tip Number 3
Prepare to discuss specific strategies for sourcing candidates in high-demand areas like Fraud, Collection, and Complaints. Having concrete examples of how you've successfully filled similar roles in the past will demonstrate your expertise.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple priorities and track progress. Be ready to share tools or methods you use to stay on top of candidate pipelines and ensure timely communication with both candidates and hiring managers.
We think you need these skills to ace Talent Acquisition Partner - Customer Facing Teams (12 Months Maternity Cover)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Talent Acquisition Partner position. Tailor your application to highlight relevant experiences that align with the role.
Craft a Tailored CV: Ensure your CV is tailored specifically for this role. Emphasise your experience in recruitment, particularly in customer-facing teams, and showcase your organisational skills and ability to manage multiple priorities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills and experiences make you a great fit for the Talent Acquisition Partner position, and mention your understanding of Capital One's commitment to diversity and inclusion.
Prepare for Screening: Be ready for potential telephone screening calls. Practice articulating your experiences and how they relate to the job. Prepare questions to ask about the company culture and the team you'll be working with, showing your genuine interest in the role.
How to prepare for a job interview at Capital One
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Talent Acquisition Partner. Familiarise yourself with the specific needs of Customer Facing Teams and be ready to discuss how your experience aligns with these requirements.
✨Showcase Your Communication Skills
As you'll be representing Capital One to candidates, it's crucial to demonstrate effective and confident communication during the interview. Practice articulating your thoughts clearly and engagingly, as this will reflect your ability to connect with potential candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple priorities. Think of examples from your past experiences where you've successfully handled high volumes of recruitment or collaborated with hiring managers.
✨Highlight Your Organisational Skills
Given the fast-paced nature of the role, emphasise your organisational abilities. Be prepared to discuss how you track progress, manage time effectively, and ensure attention to detail in your recruitment processes.
