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- Tasks: Help customers renew their RAC Breakdown policies while delivering exceptional service.
- Company: Join RAC, a leading provider of driving services with a commitment to customer satisfaction.
- Benefits: Enjoy flexible shifts, a bonus scheme, and a comprehensive training programme.
- Why this job: Be part of a dynamic team focused on customer experience and personal growth.
- Qualifications: Previous sales or customer service experience is preferred; enthusiasm and resilience are key.
- Other info: Start date is June 23rd, 2025, with a supportive culture and career progression opportunities.
The predicted salary is between 26736 - 34000 £ per year.
Do you know how to deliver an exceptional customer experience? Whether you’ve worked in sales or a call centre environment, as an Inbound Renewals & Retention Advisor you will carry out the responsibility of continuing outstanding service to our existing members when it comes renewing their RAC Breakdown policy. This is a busy and challenging role; you’ll bring your resilience, tenacity, enthusiasm and energy, and be right at home within our outstanding Bristol team!
Base salary of £26,736.53 for a 35-hour working week, with average earnings of up to £34,000!
Must be able to commit to 3 weeks full-time training (Mon-Fri).
As a Customer Renewals & Retention Advisor operating in our call centre, you’ll take calls from RAC members who want to discuss their membership or are looking to renew their cover. You’ll be an expert on the features and benefits of RAC Breakdown Cover, and you’ll have the customer service skills to keep them onboard.
Working within our Inbound Renewals & Retention team, you will be responsible for retaining and renewing our members at the best price for them and for RAC. You’ll have accountability for meeting and exceeding targets set by the wider business to ensure the continued growth of RAC on our journey to be number one for driving services!
This is a full-time, permanent role based at our Bristol office, Bradley Stoke. Shift requirements will fall within our opening hours of Monday – Friday 08:00 – 19:00, Saturday and Sunday 09:00 – 17:00 (alternative weekends (Saturday OR Sunday with rest day in the week).
To be the best, we want the best. We’re looking for enthusiastic individuals who:
- Enjoy talking to customers
- Are empathetic and able to build rapport with our members, in an outgoing, engaging manner
- Are self-motivated and passionate about finding the right outcomes for customers
- Have a desire to deliver a first-class customer experience to over 2 million customers
- Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
- Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service
- Are driven, motivated and enthusiastic to go above and beyond set targets
- Are hardworking and resilient, we all know sales comes with its challenges
- Are influential, persuasive and a strong communicator
- Have a positive and proactive attitude
What can we offer in return?
- Bonus scheme with additional earning potential up to 30% OTE monthly
- £250 retainer bonus once you successfully pass your probation period!
- Competitive rewards package
- Flexible shifts and working hour patterns
- A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
- A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business
What you’ll be doing:
- Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do
- Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our members
- Effectively engage with members who are renewing their membership with us
- Reviewing their Customer memberships and promoting our differences versus competitors
- Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities
- Recording member data and requests in an accurate manner using RAC systems
Benefits and rewards:
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
- Eligibility to join our bonus scheme
- Holidays - 23 & bank holidays rising to 25 with service & bank holidays
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options
- FREE RAC Ultimate Complete Breakdown Service from Day One
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
Together we are all #OrangeHeroes. Be a part of our journey! We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
Customer Renewals Advisor employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Renewals Advisor
✨Tip Number 1
Familiarise yourself with RAC's services and policies. Understanding the features and benefits of RAC Breakdown Cover will not only help you answer questions confidently but also demonstrate your commitment to providing exceptional customer service.
✨Tip Number 2
Practice your communication skills. Since this role requires building rapport with customers, consider role-playing scenarios with friends or family to enhance your ability to engage effectively and empathetically.
✨Tip Number 3
Prepare for a fast-paced environment by honing your multitasking abilities. Try simulating a busy call centre atmosphere at home, where you can practice taking calls while managing customer data efficiently.
✨Tip Number 4
Showcase your resilience and tenacity during the interview process. Share specific examples from your past experiences where you overcame challenges in a sales or customer service setting to highlight your suitability for this role.
We think you need these skills to ace Customer Renewals Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Use specific examples that demonstrate your ability to deliver exceptional customer experiences, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your understanding of the RAC's values and how you can contribute to their mission of providing outstanding service.
Highlight Key Skills: In your application, emphasise skills such as resilience, empathy, and communication. Provide examples of how you've successfully handled challenging situations in previous roles, particularly in fast-paced environments.
Showcase Your Motivation: Convey your passion for customer service and your desire to exceed targets. Explain why you want to work for RAC specifically and how you align with their goal of being number one for driving services.
How to prepare for a job interview at Rac
✨Know Your Product Inside Out
Before the interview, make sure you understand the features and benefits of RAC Breakdown Cover. Being able to discuss these confidently will show your potential employer that you're serious about the role and can effectively communicate with customers.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you built rapport, resolved issues, or went above and beyond for a customer, as this is crucial for a Customer Renewals Advisor.
✨Show Resilience and Tenacity
This role can be challenging, so be ready to discuss how you've handled pressure in previous jobs. Share specific instances where you remained focused and motivated despite difficulties, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics, training programmes, or growth opportunities within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
