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For Companies At a Glance
- Tasks: Manage lease compliance and customer support for a diverse property portfolio.
- Company: Join a reputable organisation known for excellence in property management.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact by ensuring tenant rights and fostering strong relationships.
- Qualifications: Strong communication skills and knowledge of property legislation required.
- Other info: Ideal for self-motivated individuals who thrive in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Portfolio Credit Control are currently partnered with a well-established organisation with a high-profile property portfolio focused on delivery excellence to investors, leaseholders and tenants in a progressive and dynamic role focused on Service Charges and Lease Holds.
Key Responsibilities
- Provide a high-quality, regulatory and legally compliant lease management service for a portfolio of homes on estates owned and managed by third-party landlords and managing agents.
- Manage key processes casework, including but not limited to, lease enforcement, permissions, and consents.
- Investigate and, if necessary, escalate disputes or instances of noncompliance to managing agents or Superior Landlords.
- Build and maintain effective relationships with internal and external stakeholders and managing agents.
- Receive and scrutinise service charge demands, accounts, and formal notices from managing agents, addressing areas of concern or non-compliance.
- Advise and support customers, stakeholder teams, and colleagues with Superior Landlord and managing agent issues, and act as a point of escalation when necessary.
- Ensure customers receive appropriate information and support to comply with their rights and responsibilities in their lease.
- Provide subject-matter expertise across the organisation, including interpretation of leases, rights, responsibilities, superior landlord and agent issues, and support cross-functional working.
- Monitor, manage and report on financial and safety compliance on buildings and estates controlled by third parties and ensure any incidents of non-compliance are escalated in accordance with relevant protocols and legal options.
- Ensure customers are protected through the monitoring of appropriate referrals and the reporting of safeguarding concerns.
Essential Requirements
- Excellent standard of oral and written communication.
- A working knowledge of relevant legislation (i.e. S18-30 Landlord and Tenant Act 1985, Commonhold & Leasehold Reform Act 2002), RICS and ARMA guidelines, regulations and procedures.
- Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions.
- Experience of providing high levels of Customer Service and meeting a wide range of customers' expectations.
- Experience of managing a large and varied workload, meeting performance targets.
- Experience and responsibility of health and safety compliance.
- Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
Managing Agent Officer- Finance employer: Portfolio Credit Control
Contact Detail:
Portfolio Credit Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managing Agent Officer- Finance
✨Tip Number 1
Familiarise yourself with the key legislation mentioned in the job description, such as the Landlord and Tenant Act 1985. Understanding these laws will not only help you in interviews but also demonstrate your commitment to compliance and regulatory standards.
✨Tip Number 2
Network with professionals in the property management sector, especially those who have experience with leasehold properties. Engaging with industry experts can provide valuable insights and potentially lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer service challenges in the past. Highlighting your ability to manage disputes and maintain relationships will show that you're well-equipped for the responsibilities of this role.
✨Tip Number 4
Research the organisation's property portfolio and any recent news related to their operations. Being knowledgeable about their projects and challenges will allow you to tailor your conversation during interviews and demonstrate your genuine interest in the position.
We think you need these skills to ace Managing Agent Officer- Finance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lease management, customer service, and compliance with legislation. Use specific examples that demonstrate your ability to manage a varied workload and meet performance targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention your understanding of the key responsibilities and how your skills align with their needs, particularly in areas like lease enforcement and stakeholder management.
Showcase Communication Skills: Since excellent oral and written communication is essential, ensure your application reflects this. Use clear, concise language and structure your documents logically to demonstrate your ability to communicate effectively.
Highlight Relevant Legislation Knowledge: Mention your working knowledge of relevant legislation such as the Landlord and Tenant Act 1985 and the Commonhold & Leasehold Reform Act 2002. This will show that you are well-prepared for the legal aspects of the role.
How to prepare for a job interview at Portfolio Credit Control
✨Know Your Legislation
Familiarise yourself with the relevant legislation such as the Landlord and Tenant Act 1985 and the Commonhold & Leasehold Reform Act 2002. Being able to discuss these laws confidently will demonstrate your expertise and understanding of the role.
✨Showcase Your Communication Skills
Since excellent oral and written communication is essential, prepare examples of how you've effectively communicated with stakeholders in the past. Be ready to explain complex lease structures in simple terms to show your ability to convey information clearly.
✨Demonstrate Customer Service Experience
Prepare to discuss specific instances where you've provided high levels of customer service. Highlight how you managed expectations and resolved issues, as this role requires a strong focus on customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding lease enforcement and compliance issues. Think of scenarios where you've had to investigate disputes or escalate concerns, and be ready to share your thought process and outcomes.
