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- Tasks: Support clients by solving tech issues and building strong relationships.
- Company: Join a dynamic IT firm focused on client success and innovative solutions.
- Benefits: Enjoy a competitive salary, career development, health insurance, and generous holidays.
- Why this job: Make a real impact by helping clients maximise their tech potential in a supportive culture.
- Qualifications: Experience in an MSP or IT department; strong communication skills with non-technical clients.
- Other info: Office-based role with client visits; no cold calling involved.
The predicted salary is between 28000 - 35000 £ per year.
Leeds (office-based with client visits)
£28,000 – £35,000 (depending on experience)
Full-time | Permanent
You’ve done your time on the helpdesk. You know your way around Office 365, backups, AD, virtual machines, and networks. But you’re tired of being stuck behind tickets. You want to use your knowledge to actually help people, not just fix the same problem ten times a day.
This is a role for someone who enjoys the people side of IT. You’ll be the link between the helpdesk and the client. That means building trust, understanding their business, and showing them how to get more from their tech.
This isn’t a pure sales role. You won’t be cold calling or chasing leads. You’ll be working with existing clients, solving problems, building relationships, and spotting opportunities to improve how they use technology.
You’ll still need to know your stuff technically. You’ll be involved in migrations, configurations, onboarding, and maybe the odd tricky ticket now and again. But your main job is making sure the client feels looked after and confident in what you’re delivering.
You’ll be good at this if:
- You’ve worked in an MSP or busy IT department before.
- You’re confident talking to non-technical people about technical problems.
- You understand what “value” looks like to a client, not just what tools they use.
- You’re organised, calm under pressure, and follow through on what you say you’ll do.
You’ll be doing things like:
- Helping clients figure out what they need (even when they’re not sure themselves).
- Acting as their technical sounding board and go-to contact.
- Working with the helpdesk to make sure issues get resolved properly and not just closed.
- Advising on upgrades, improvements and potential risks.
- Keeping their documentation updated and their roadmap on track.
- Occasionally getting stuck into config, migrations or fixes where needed.
Tech you’ll need to be comfortable with:
- O365 (Exchange, Teams, SharePoint, OneDrive etc.) or G Suite.
- Active Directory, Windows Server, DNS, DHCP, backups.
- Virtualisation (Hyper-V, VMWare), monitoring, patching.
You don’t need to be a guru, but you do need to know enough to ask the right questions and spot problems before they happen.
What’s in it for you:
- Starting salary of £28,000 – £35,000 depending on experience.
- Career development, funded training and certifications.
- Proper support and time to build real client relationships.
- Health insurance and 24/7 Employee Assistance Programme.
- Generous holidays plus your birthday off.
- Socials and a genuinely supportive team culture.
Sound like something you’d enjoy? Click apply to send your CV, or call us on (phone number removed) to find out more.
Technical Account Manager employer: Verus Recruitment
Contact Detail:
Verus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Active Directory. Being able to discuss these tools confidently during your interview will show that you have the technical knowledge needed for the role.
✨Tip Number 2
Prepare examples of how you've successfully built relationships with clients in previous roles. Highlighting your experience in understanding client needs and providing tailored solutions will demonstrate your suitability for the Technical Account Manager position.
✨Tip Number 3
Practice explaining complex technical concepts in simple terms. Since you'll be working with non-technical clients, being able to communicate effectively is crucial. Role-playing with a friend can help you refine this skill.
✨Tip Number 4
Research StudySmarter and our approach to client relationships. Understanding our company culture and values will allow you to tailor your responses in the interview, showing that you're a great fit for our team.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in areas like Office 365, Active Directory, and client relationship management. Use specific examples to demonstrate how you've helped clients in the past.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping clients and your desire to move beyond ticket-based support. Mention your ability to communicate technical concepts to non-technical people and how you can add value to their business.
Showcase Your Technical Skills: Clearly outline your technical skills related to the job description, such as experience with virtualisation, backups, and network management. Be prepared to discuss these skills in detail during the interview process.
Highlight Soft Skills: Emphasise your organisational skills, calmness under pressure, and ability to build relationships. These soft skills are crucial for a Technical Account Manager role, so provide examples of how you've successfully used them in previous positions.
How to prepare for a job interview at Verus Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of Office 365, Active Directory, and virtualisation technologies. Be prepared to discuss how you've used these tools in previous roles and how they can benefit clients.
✨Demonstrate Your People Skills
Since this role is about building relationships, be ready to share examples of how you've successfully communicated with non-technical clients. Highlight your ability to explain complex concepts in simple terms.
✨Understand Client Value
Be prepared to discuss what 'value' means to a client. Think about how you can help them achieve their goals through technology and be ready to suggest improvements or upgrades based on their needs.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific client situations. Practice responding to scenarios where you need to solve a problem or manage a difficult conversation, showcasing your calmness and organisational skills.
