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- Tasks: Lead and motivate a team while enhancing client service and driving performance.
- Company: Join a respected insurance brokerage in Hull with strong values and a collaborative culture.
- Benefits: Enjoy hybrid working, personal development opportunities, and a supportive environment.
- Why this job: Make a real impact in a strategic role with a clear vision for growth.
- Qualifications: Cert CII qualified or equivalent experience, with leadership skills in the insurance sector.
- Other info: Flexible hours, 24 days holiday, and wellbeing support included.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Insurance Team Manager with a flair for leadership and a passion for delivering exceptional client service? Looking to step into a strategic role where you can shape a high-performing team and play a pivotal part in growing a successful business? If so, we’ve got the perfect opportunity for you.
We are delighted to be supporting a highly respected, values-driven insurance brokerage based in Hull, in their search for an Insurance Manager. Reporting directly to the Head of Commercial, you’ll lead, support, and motivate a team of Commercial Account Handlers and Executives to drive performance, enhance the customer journey, and ensure regulatory compliance. You’ll be hands-on in the day-to-day leadership of the team, balancing workloads, overseeing client interactions, and guiding the development of technical expertise. At the same time, you’ll contribute to the wider commercial strategy, bringing fresh ideas and innovative thinking to continually evolve how the business operates. This is a brilliant opportunity to join a company with a collaborative culture, strong values, and a clear vision for growth, where your voice will be heard and your impact will be felt.
What the Insurance Team Manager job involves:
- Supporting the Head of Commercial in developing and executing the commercial strategy
- Leading and coaching a team, identifying strengths and development opportunities
- Managing team training and technical development
- Driving team engagement through positive leadership and cultural initiatives
- Ensuring all client activity is compliant, professional, and efficient
- Handling escalations, complaints, and high-level client interactions when needed
- Overseeing new business, renewals, mid-term adjustments, and debt queries
- Monitoring team performance and aligning actions with FCA and company standards
Skills required:
- Cert CII qualified (or equivalent industry experience)
- Previous experience in a team leadership or management role, ideally within the insurance sector
- Strong understanding of FCA regulations and commercial insurance products
- Exceptional communication, organisation, and problem-solving skills
- Motivated, proactive, and collaborative, with high attention to detail
- Capable of working under pressure, driving change, and meeting deadlines
- Knowledge of FCA regulations and compliance procedures
Other information:
- Hybrid / Flexible working options
- Working Monday to Friday 8.30 – 5.00
- Full Training and personal development opportunities
- Company pension scheme
- A supportive and collaborative working environment
- Wellbeing support, healthcare scheme and death in service policy
- 24 days holiday plus bank holidays
Contact Detail:
KD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Team Manager
✨Tip Number 1
Familiarise yourself with the latest FCA regulations and compliance procedures. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high standards in the insurance sector.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you've driven performance or improved team engagement, as this aligns perfectly with what we're looking for.
✨Tip Number 3
Research our company culture and values thoroughly. Understanding our collaborative environment will allow you to tailor your discussions during the interview, showing that you're a great fit for our team.
✨Tip Number 4
Prepare to discuss innovative ideas you have for enhancing client service and team performance. We value fresh perspectives, so being able to articulate your vision can set you apart from other candidates.
We think you need these skills to ace Insurance Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and relevant skills in the insurance sector. Emphasise your understanding of FCA regulations and any previous roles where you managed a team or improved client service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional client service and your strategic vision for leading a high-performing team. Mention specific examples of how you've driven change and enhanced customer journeys in past roles.
Showcase Relevant Qualifications: Clearly state your Cert CII qualification or equivalent industry experience. If you have additional certifications or training related to commercial insurance, be sure to include those as well.
Prepare for Potential Questions: Think about how you would handle team management challenges, client escalations, and compliance issues. Be ready to discuss your approach to leadership and how you can contribute to the company's commercial strategy.
How to prepare for a job interview at KD Recruitment
✨Showcase Your Leadership Skills
As an Insurance Team Manager, your leadership abilities are crucial. Prepare examples of how you've successfully led teams in the past, focusing on your coaching methods and how you’ve motivated team members to achieve their best.
✨Demonstrate Industry Knowledge
Make sure to brush up on FCA regulations and commercial insurance products. Being able to discuss these topics confidently will show that you’re well-prepared and knowledgeable about the industry.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding client interactions and escalations. Think of specific situations where you handled complaints or difficult clients effectively.
✨Emphasise Cultural Fit
The company values a collaborative culture, so be ready to discuss how you align with their values. Share experiences that highlight your ability to work well in a team and contribute positively to workplace culture.
