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- Tasks: Lead guest services and enhance customer experiences across multiple UK centres.
- Company: Join Landsec, a top European real estate company focused on sustainability and community impact.
- Benefits: Enjoy bonuses, generous leave, private healthcare, and wellbeing programs for a balanced life.
- Why this job: Be part of a team dedicated to creating exceptional guest experiences and fostering community connections.
- Qualifications: 8+ years in customer experience roles, strong communication skills, and proficiency in Microsoft Office.
- Other info: Diversity and inclusion are key values; we welcome applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Landsec builds and invests in buildings, spaces, and partnerships to create sustainable places, connect communities, and realize potential. As one of Europe's largest real estate companies, our portfolio includes retail, leisure, workspace, and residential hubs. We focus on environmental and social sustainability while delivering value for shareholders and positive community impact.
The Role:
- Guest Services: Manage costs and budgets across the portfolio, influence P&L and customer strategy.
- Data and Insights: Oversee analysis and reporting of customer satisfaction metrics, coordinate with Insights Director.
- Relationship Management: Build relationships with centre teams, work with internal teams to promote guest experience, manage Customer Propositions Intern.
- Communications: Collaborate with Marketing and Corporate Affairs to share information and press releases.
The Team: We aim to provide excellent customer experiences, fostering a safe, supportive, and engaging environment for our teams to thrive and realize their potential.
Responsibilities:
- Ensure consistent, high-quality services across up to 15 UK centres.
- Own and report on customer satisfaction metrics.
- Identify guest pain points and opportunities for improvement.
- Maintain strong relationships with Guest Experience and Retail Managers.
- Ensure seamless service delivery for guests and partners.
Skills, Experience, and Qualifications:
- Extensive experience in lifestyle sectors like retail, hospitality, or leisure, focusing on customer experience.
- At least 8 years in delivery/strategic roles related to guest services.
- Experience managing teams delivering physical guest experiences.
- Proficiency in Microsoft Office; Adobe Suite is a plus.
- Strong communication skills, capable of storytelling through presentations.
- Proven analytical and research skills.
Life and Benefits at Landsec: We offer a comprehensive benefits package supporting work-life balance, growth, and community involvement, including bonuses, generous leave, pension contributions, private healthcare, share plans, volunteering days, and wellbeing programs.
Diversity and Inclusion: We value diversity and strive to create accessible, inclusive environments. For accommodations or more info, contact our recruitment team via email. Learn more about our approach on our website.
Senior Experience Enhancement Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Experience Enhancement Manager
✨Tip Number 1
Network with professionals in the real estate and customer experience sectors. Attend industry events or join relevant online forums to connect with people who work at Landsec or similar companies. This can give you insights into their culture and expectations.
✨Tip Number 2
Familiarise yourself with Landsec's projects and values, especially their focus on sustainability and community impact. Being able to discuss how your experience aligns with their mission during interviews will set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your analytical skills by gathering examples of how you've used data to improve customer experiences in previous roles. Be ready to discuss specific metrics and outcomes that demonstrate your impact.
✨Tip Number 4
Practice your storytelling skills for presentations. Since strong communication is key for this role, consider rehearsing how you would present a case study or a project that highlights your ability to enhance guest experiences.
We think you need these skills to ace Senior Experience Enhancement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and guest experience roles. Emphasise your achievements in managing teams and improving customer satisfaction metrics, as these are key aspects of the Senior Experience Enhancement Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing customer experiences. Mention specific examples from your past roles where you successfully managed guest services or improved customer satisfaction, aligning your experiences with Landsec's values.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with Adobe Suite. Also, emphasise your strong communication skills and analytical abilities, as these are crucial for the role.
Showcase Your Understanding of Landsec: Demonstrate your knowledge of Landsec’s commitment to sustainability and community impact in your application. This shows that you align with their mission and values, making you a more attractive candidate.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Experience
Make sure to highlight your extensive experience in lifestyle sectors like retail, hospitality, or leisure. Prepare specific examples of how you've improved customer experiences in previous roles, as this will resonate well with the interviewers.
✨Demonstrate Analytical Skills
Since the role involves overseeing customer satisfaction metrics, be ready to discuss your analytical and research skills. Bring examples of how you've used data to drive decisions and improve guest services in the past.
✨Build Rapport
Relationship management is key for this position. During the interview, focus on building rapport with the interviewers by engaging them in conversation and showing genuine interest in their work and the company culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential guest pain points and how you would address them, demonstrating your proactive approach to enhancing the guest experience.
