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- Tasks: Lead the implementation of ServiceNow and enhance user experience through digital product management.
- Company: Vanguard is dedicated to transforming lives with innovative financial products and a strong client focus.
- Benefits: Enjoy a hybrid work model, flexible remote options, and relocation assistance.
- Why this job: Join a passionate team committed to improving HR services and making a real impact.
- Qualifications: 5+ years in ServiceNow HRSD, strong leadership skills, and experience in agile environments required.
- Other info: This role does not offer visa sponsorship.
The predicted salary is between 43200 - 72000 £ per year.
Join a highly engaged and talented team, dedicated to transforming the way our employees engage with HR services and programs. Our team focuses on designing solutions that enable self-provisioning for basic needs and complex journeys throughout an employee's lifecycle.
Role Overview: This role will support the implementation of our new ServiceNow technology and drive ongoing process improvements based on user feedback and case data.
Key Responsibilities:
- Lead digital product management activities for the ServiceNow implementation.
- Collaborate with cross-functional teams to develop best practices that enhance the client experience and guide digital product teams.
- Ensure effective messaging, communication, and customer outreach.
- Partner with stakeholders to resolve production and implementation issues promptly, supporting escalations as needed.
- Plan, develop, and implement new digital products.
- Define market requirements, develop detailed product features, and create implementation plans.
- Use qualitative and quantitative analysis techniques to continually improve the ServiceNow user experience.
- Contribute to business planning and departmental prioritization activities.
- Participate in special projects and perform other duties as assigned.
Qualifications:
- Experience with ServiceNow HR Service Delivery (HRSD) required.
- Minimum of five years of related work experience; experience leading large cross-functional teams preferred.
- Previous experience supporting or leading ServiceNow implementation and/or administration.
- Undergraduate degree or equivalent; graduate degree preferred.
- Experience in requirements writing and translating business needs into technical specifications.
- Experience working in an agile environment with aligned tools.
Additional Information: This role follows a hybrid work model, requiring presence in our offices in Malvern, PA, from Tuesday to Thursday, with options for remote work on Mondays and Fridays. Relocation assistance is available.
At Vanguard, we're different by design. Since 1975, we've prioritized our investors and created a company centered on their needs. Our mission drives us to help clients, leverage emerging technology, and implement strategic initiatives. Imagine your future here.
Special Factors: Sponsorship: Vanguard does not offer visa sponsorship for this position.
About Vanguard: We are committed to the long-term financial well-being of our clients, transforming lives through innovative products and services, and fostering a culture of learning and development. Our mission inspires us to be our best, from Malvern to Melbourne.
How We Work: Our hybrid model combines flexibility with opportunities for in-person collaboration, supporting our mission-driven culture and long-term client success.
ServiceNow Product Manager employer: The Vanguard Group
Contact Detail:
The Vanguard Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Product Manager
✨Tip Number 1
Familiarise yourself with ServiceNow HR Service Delivery (HRSD) features and functionalities. Understanding the platform inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees at Vanguard, especially those in product management or HR roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to discuss your experience with cross-functional teams and agile methodologies. Be ready to share specific examples of how you've led projects or improved processes, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Stay updated on the latest trends in digital product management and HR technology. Being knowledgeable about industry advancements will help you stand out and show that you're proactive about your professional development.
We think you need these skills to ace ServiceNow Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with ServiceNow HR Service Delivery and any leadership roles you've held. Use specific examples that demonstrate your ability to manage cross-functional teams and implement digital products.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming HR services and how your background aligns with the role's responsibilities. Mention your experience in agile environments and your approach to user feedback and process improvements.
Showcase Your Technical Skills: Clearly outline your technical skills related to ServiceNow implementation and administration. Include any experience you have with requirements writing and translating business needs into technical specifications.
Prepare for Interviews: Anticipate questions about your experience with ServiceNow and your approach to product management. Be ready to discuss specific projects where you've led teams or improved processes based on user feedback.
How to prepare for a job interview at The Vanguard Group
✨Understand ServiceNow Inside Out
Make sure you have a solid grasp of ServiceNow HR Service Delivery (HRSD) and its functionalities. Be prepared to discuss how you've used it in past roles, particularly in leading implementations or managing cross-functional teams.
✨Showcase Your Agile Experience
Since the role requires experience in an agile environment, be ready to share specific examples of how you've contributed to agile projects. Highlight your familiarity with agile tools and methodologies, as this will demonstrate your ability to adapt and thrive in a dynamic setting.
✨Prepare for Cross-Functional Collaboration
This position involves working closely with various teams. Think of instances where you've successfully collaborated with different departments to achieve a common goal. Emphasise your communication skills and how you ensure effective messaging and outreach.
✨Focus on User Experience Improvements
The role emphasises improving the user experience based on feedback and data. Be ready to discuss how you've used qualitative and quantitative analysis techniques in previous roles to enhance product offerings or services, and how you plan to apply these skills at Vanguard.
