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- Tasks: Engage with customers, guide them in selecting luxury jewellery, and achieve sales targets.
- Company: Join a rapidly growing brand known for high-quality, ethically-made diamond jewellery.
- Benefits: Enjoy ongoing training, opportunities for growth, and a supportive team environment.
- Why this job: Be part of a passionate team, enhance customer experiences, and make meaningful connections.
- Qualifications: 1-2 years in customer-facing sales, preferably in jewellery or luxury retail.
- Other info: Located in the vibrant Hatton Garden, a hub for luxury shopping.
The predicted salary is between 28800 - 43200 £ per year.
Our client specializes in high quality, ethically-made jewellery (Be-Spoke) with a focus on wedding and engagement pieces in diamonds. Having seen rapid growth since they opened nearly 10 years ago, they are currently going through a scale-up phase and are looking for experienced Sales Advisors and Senior Sales Advisors for their London Stores in Hatton Garden. They understand that their greatest asset is their exceptional team.
As a Sales Consultant, you’ll be on the front line of our customer experience, responsible for engaging with clients, understanding their needs, and guiding them toward the perfect piece of jewellery. You will play a crucial role in building customer relationships, maintaining product knowledge, and meeting sales targets. With opportunities for growth, you’ll also have access to ongoing training to refine your skills in luxury sales. Your contributions will be integral to our journey.
Responsibilities- Welcome customers warmly, providing an inviting and professional experience from start to finish.
- Assist customers with product selection, tailoring recommendations to their personal style, occasion, and budget.
- Achieve individual sales targets by effectively closing sales and promoting additional services, such as resizing and customisations.
- Maintain thorough knowledge of collections and the craftsmanship behind each piece, enhancing the customer experience with product expertise.
- Foster long-term client relationships by following up post-purchase and encouraging repeat business.
- Support team operations by coordinating with colleagues on customer appointments, special requests, and any service-related inquiries.
- Collaborate with Lead Sales Advisors and Senior Sales Consultants to continuously improve customer interactions and store performance.
- Customer-focused mindset with a talent for understanding client needs and preferences.
- Strong sales and negotiation skills, with an emphasis on upselling and cross-selling.
- Organisational skills to manage multiple client interactions and follow-up activities.
- Adaptability and resilience in a fast-paced retail environment.
- Minimum of 1-2 years experience in a customer-facing sales role, ideally within the jewellery or luxury retail sector.
- Proven ability to meet or exceed sales targets and build meaningful customer relationships.
- Excellent communication and interpersonal skills, passionate about delivering a high-quality customer experience.
- Ability to work well within a team, demonstrating flexibility and a willingness to support colleagues.
Retail Sales Consultant - Luxury Diamond Jewellery employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Consultant - Luxury Diamond Jewellery
✨Tip Number 1
Familiarise yourself with the luxury jewellery market, especially diamond pieces. Understanding current trends and the craftsmanship behind the products will help you engage customers more effectively during interviews.
✨Tip Number 2
Practice your sales techniques by role-playing different customer scenarios. This will prepare you to demonstrate your ability to close sales and upsell products, which is crucial for this role.
✨Tip Number 3
Network with professionals in the luxury retail sector. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare thoughtful questions about the company’s values and customer service approach. Showing genuine interest in their mission and how you can contribute will set you apart from other candidates.
We think you need these skills to ace Retail Sales Consultant - Luxury Diamond Jewellery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing sales roles, particularly in the jewellery or luxury retail sector. Emphasise any achievements related to meeting or exceeding sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury sales and your understanding of customer needs. Mention specific examples of how you've successfully built client relationships and tailored recommendations in previous roles.
Showcase Product Knowledge: In your application, demonstrate your knowledge of jewellery, especially diamonds and bespoke pieces. This could include mentioning any relevant training or personal interest in the field, which will show your commitment to providing an exceptional customer experience.
Highlight Team Collaboration: Discuss your ability to work well within a team in your application. Provide examples of how you've supported colleagues in achieving sales goals or improving customer interactions, as this is crucial for the role.
How to prepare for a job interview at JR United Kingdom
✨Show Your Passion for Jewellery
Make sure to express your genuine interest in luxury jewellery during the interview. Share any personal experiences or knowledge you have about diamonds and craftsmanship, as this will demonstrate your enthusiasm and suitability for the role.
✨Prepare for Customer Scenarios
Anticipate questions related to customer interactions and sales techniques. Be ready to discuss how you would handle specific scenarios, such as upselling or dealing with difficult customers, to showcase your problem-solving skills and customer-focused mindset.
✨Highlight Your Sales Achievements
Be prepared to discuss your previous sales experience, particularly any achievements that align with the luxury retail sector. Use specific examples to illustrate how you met or exceeded sales targets, as this will help build your credibility as a candidate.
✨Demonstrate Team Collaboration
Since teamwork is essential in this role, be ready to talk about your experiences working in a team environment. Highlight instances where you supported colleagues or contributed to team goals, showing that you can work well with others to enhance the customer experience.
