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- Tasks: Lead onboarding and relationship management for cultural organisations across EMEA.
- Company: Bloomberg Connects is a dynamic platform enhancing access to art and culture globally.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and creativity.
- Why this job: Join a mission-driven team making art accessible, while developing valuable skills in project management.
- Qualifications: 8+ years in fast-paced environments; strong communication and project coordination skills required.
- Other info: Passion for arts and philanthropy is essential; experience with cultural institutions is a plus.
The predicted salary is between 43200 - 72000 £ per year.
Bloomberg Connects-EMEA Onboarding and Relationship Management Lead
Location
London
Business Area
Marketing and Public Relations
Ref #
10043786
Description & Requirements
Bloomberg Connects is a rapidly growing, free platform that helps museums, galleries, and cultural spaces make their institutions, stories and dynamic content more engaging to audiences around the world. Launched in 2019, Bloomberg Connects features engaging, multimedia guides with unique content exclusive to each of our cultural institution partners. We believe that technology opens doors, and we created the experience as a part of our mission to make art and culture accessible to all—in-person, at-home, and anywhere.
What’s the role:
The Bloomberg Connects team is seeking an EMEA Onboarding and Relationship Management Lead to oversee growth across Europe, the Middle East and Africa. This role will manage the onboarding of organizations to the app, and ongoing relationship management once an organization has launched their guide. The role will work with several external consultant partners, as well as with internal teams across the US and EMEA.
We\’ll trust you to:
● Work closely with the US and APAC leads to manage and improve our strategy for growing our platform more effectively and efficiently and to create a standardized approach to engaging with our cultural organizations
● Manage our EMEA-based onboarding partners and guide their efforts to hit their key annual recruitment and onboarding targets.
● Meet regularly with members of each team to keep track of their work and help troubleshoot any issues.
● Track recruiting, onboarding, and ongoing care results and hours spent by partners to ensure we are working efficiently and effectively.
● Meet regularly with content, onboarding, recruiting, and ongoing care groups to ensure that there are clear hand-offs between each step in the process and no data is lost.
Onboarding:
● Oversee the launch of 200+ guides in EMEA (in 2025)
● Work closely to develop schedules for cohorts and orientation calls, update and localize materials to improve learning sessions, and track feedback from partners to ensure we maintain a high level of service.
● Lead group and individual orientations to ensure new organizations have a clear understanding of what our process entails.
● Learn how to use the Bloomberg Connects CMS to be able to help troubleshoot and advise our consultants on best practices.
● Periodically onboard and launch cultural organizations on Bloomberg Connects
Relationship management
● Work with our partners to develop plans to maintain ongoing relationships with all live organizations on our platform, ensuring that each organization is accounted for and receives some level of engagement.
● Work with cultural organizations to enhance the quality of the content of their guides, encouraging the use of new platform features and the increase in audio content.
● Work closely with US counterpart to ensure a consistency of service and quality across all organizations.
● Suggest new ways to improve the process, create new learning opportunities, and refine our quality control approach.
You\’ll need to have:
● A minimum of 8 years of experience in a fast-paced, high-performance work environment either through internships or full-time work
● Outstanding interpersonal and communication skills and the demonstrated ability to effectively interface with colleagues across an entire organization, both verbally and in writing
● Ability to effectively coordinate simultaneous projects, and successfully prioritize multiple tasks with sound judgment
● Familiarity with customer support protocols and best practices
● Ability and desire to build and maintain strong relationships with team and applicable internal and external contacts
● Resourceful, motivated, efficient, proactive, and customer service oriented
● Working knowledge of Slack, Asana, and Wordpress or comparable content management systems
● Experience working with or in cultural institutions or adjacent organizations a plus
● Passion for the arts, interest in philanthropy, and a commitment to the Bloomberg Philanthropies vision of creating better, longer lives for the greatest number of people
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Bloomberg Connects-EMEA Onboarding and Relationship Management Lead employer: Bloomberg
Contact Detail:
Bloomberg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bloomberg Connects-EMEA Onboarding and Relationship Management Lead
✨Tip Number 1
Familiarise yourself with Bloomberg Connects and its mission. Understanding the platform's goals and how it engages cultural institutions will help you articulate your passion for the arts and your alignment with their vision during interviews.
✨Tip Number 2
Network with professionals in the cultural sector, especially those who have experience with onboarding and relationship management. Attend relevant events or webinars to connect with potential colleagues and gain insights into best practices.
✨Tip Number 3
Demonstrate your project management skills by preparing examples of how you've successfully coordinated multiple projects in the past. Be ready to discuss specific tools like Slack and Asana that you've used to manage tasks effectively.
✨Tip Number 4
Showcase your interpersonal skills by preparing to discuss how you've built and maintained relationships in previous roles. Highlight any experiences where you've enhanced customer engagement or improved service quality.
We think you need these skills to ace Bloomberg Connects-EMEA Onboarding and Relationship Management Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in onboarding and relationship management, particularly within cultural institutions. Use specific examples that demonstrate your ability to manage multiple projects and build strong relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the arts and your understanding of Bloomberg Connects' mission. Discuss how your skills align with the role's requirements and provide examples of how you've successfully managed similar projects in the past.
Showcase Communication Skills: Since outstanding interpersonal and communication skills are crucial for this role, consider including a brief section in your application that highlights your experience in effectively interfacing with diverse teams and stakeholders, both verbally and in writing.
Demonstrate Proactivity: In your application, mention instances where you took the initiative to improve processes or enhance service quality in previous roles. This will show your resourcefulness and motivation, which are key traits for the position.
How to prepare for a job interview at Bloomberg
✨Show Your Passion for Arts and Culture
Make sure to express your enthusiasm for the arts and cultural institutions during the interview. Share any personal experiences or projects that highlight your commitment to making art accessible, as this aligns with the company's mission.
✨Demonstrate Relationship Management Skills
Prepare examples of how you've successfully managed relationships in previous roles. Discuss specific strategies you've used to maintain engagement with partners or clients, as this is crucial for the role.
✨Familiarise Yourself with Relevant Tools
Since the role requires knowledge of tools like Slack, Asana, and content management systems, take some time to learn about these platforms. Being able to discuss your experience or familiarity with them will show your readiness for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and project management skills. Think of scenarios where you had to coordinate multiple tasks or troubleshoot issues, and be ready to explain your thought process and outcomes.
