Content Strategist (FTC)

This is a fixed term contract until 31st December 2025. This role is part of our eBay Inhouse team, where you will be employed by DEPT but embedded within eBay.

JOB PURPOSE

We are currently seeking a Content Strategist with robust writing skills to join eBay's B2C Global Seller Team. This is an exciting opportunity to contribute to one of the world's largest online marketplaces. In this dynamic role, you will develop messaging for new marketing and regulatory communications throughout the remainder of 2025. Reporting to the Sr. Manager of Community & Engagement, you will work closely with cross-functional teams to craft messaging for various B2C projects. This involves creating diverse content from messaging frameworks and terminology databases to technical writing and customer support scripts.

KEY RESPONSIBILITIES

• Create clear, effective and original copy and content across multiple digital platforms and topics such as Marketing, Regulatory or Product enhancements.
• Collaborate with Global Program Leads and Business units on key messaging for different campaigns, ensuring the copy meets expectations and B2C guidelines.
• Ensure consistency and high-quality messaging across all channels, including identifying areas in which eBay can win and go to market opportunities.
• Review and align content with the established messaging framework.
• Liaise with communication stakeholders to facilitate proper understanding and usage of provided terminology.
• Identify opportunities for improvements in our processes and messaging frameworks and implement them.
• Provide Ad-hoc campaign support.
• Coordinate timelines for the launch of different campaigns and support in other projects.

WHAT WE ARE LOOKING FOR

• 7+ years of experience in various content writing, including messaging frameworks, terminology databases, technical writing, social media posts and phone scripts.
• Bachelor’s Degree in English, Communications, Marketing, or a relevant discipline is a plus.
• Familiarity with the ecommerce sector, online selling, and cross-border trading.
• Excellent written and verbal communication skills to convey complex technical information clearly, succinctly and persuasively.
• Experience working in a global function.
• Experience collaborating with senior stakeholders and team members by getting appropriate feedback in a timely manner to hit deadlines.
• Ability to collaborate effectively across functions and understand diverse projects and priorities.
• Proven organizational skills with the ability to work independently.
• Flexibility to work varied hours to support team members across Europe and sometimes the USA.
• Proficiency in Google Workspace, Slack, and Zoom.
• Knowledge of German is a plus.
• Understanding channel strategy including email marketing, onsite banners, social media, community boards, and telephone marketing is a plus.

WE OFFER

• Healthcare with Bupa or Medicash.
• 26 days’ holiday exclusive of bank holidays.
• Mental health support.
• Company pension scheme with The People’s Pension.
• Enhanced family friendly policies.
• A flexible, hybrid working policy.
• Ride to work scheme.
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries.
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.