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- Tasks: Engage with customers via face-to-face, phone, and live chat to resolve inquiries.
- Company: Join a diverse team at our Isle of Wight Retail Hub focused on customer service.
- Benefits: Enjoy a paid induction program and flexible part-time hours.
- Why this job: Gain valuable skills in the energy sector while being your authentic self in an inclusive culture.
- Qualifications: No prior experience needed; just bring a positive attitude and willingness to learn.
- Other info: Work in a vibrant community hub and make a real impact on customer satisfaction.
The predicted salary is between 20000 - 30000 £ per year.
Job Description Job Title: Energy Expert (Part Time) Location: Isle of Wight Salary: £25,272 (Pro-Rata) £12,636 based on 20 hours per week Hours: Monday – Saturday, Shift rotation basis We are looking for people to join us in our Isle of Wight Retail Hub, where you will interact with customers through face to face, telephony, and live chat. Don’t worry if you don’t have previous experience in the energy industry, as all of this is covered in either our 4-week full time induction at our head office in Chandlers Ford (all expenses paid) or a virtual 6-month training programme that can be completed within your part time hours. This ensures you have all the knowledge and tools to support our customers. Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. What does this role involve? Our Energy Hubs are located on the high streets, to service customers in the community. Be the Solution: Using our in-house CRM system, your can-do attitude will shine as you tackle customer inquiries head-on, whether it’s about bills, complaints, technical meter stuf…
Retail Assistant (Part Time) employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant (Part Time)
✨Tip Number 1
Familiarize yourself with the energy industry basics. Even if you don't have prior experience, understanding common terms and concepts can help you feel more confident during your interactions with customers.
✨Tip Number 2
Practice your customer service skills. Since this role involves face-to-face interaction, telephony, and live chat, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Research our company culture and values. Understanding our commitment to diversity and inclusion will not only help you align with our mission but also allow you to express how you can contribute to this environment during your interview.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since the role involves shift rotations from Monday to Saturday, showing that you can adapt to different schedules will make you a more attractive candidate.
We think you need these skills to ace Retail Assistant (Part Time)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Energy Expert position. Understand the key responsibilities and required skills, especially the importance of customer interaction and problem-solving.
Tailor Your CV: Customize your CV to highlight relevant experience, even if it's not directly in the energy sector. Focus on customer service roles or any experience that showcases your ability to communicate effectively and solve problems.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your willingness to learn and adapt, as well as your commitment to providing excellent customer service.
Highlight Your Soft Skills: In your application, emphasize soft skills such as communication, empathy, and teamwork. These are crucial for a role that involves direct customer interaction and supporting diverse communities.
How to prepare for a job interview at Utilita Energy
✨Show Your Customer Service Skills
Since the role involves interacting with customers, be prepared to discuss your approach to customer service. Share examples of how you've successfully handled inquiries or complaints in the past, even if they are from different industries.
✨Demonstrate Adaptability
The job description mentions that no prior experience in the energy industry is necessary. Highlight your ability to learn quickly and adapt to new environments. Discuss any previous experiences where you had to pick up new skills or knowledge rapidly.
✨Emphasize Teamwork and Inclusivity
The company values diversity and an inclusive culture. Be ready to talk about your experiences working in diverse teams and how you contribute to a positive team environment. This will show that you align with their values.
✨Prepare Questions About Training
Since the role includes a comprehensive training program, prepare thoughtful questions about the induction process and ongoing support. This shows your eagerness to learn and grow within the company.
