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For Companies At a Glance
- Tasks: Be the go-to person for customers, guiding them from check-in to vehicle handover.
- Company: Join a top-notch motor trade organisation that values professionalism and customer care.
- Benefits: Enjoy a £40,000 salary, Monday to Friday hours, and no weekend work.
- Why this job: Make a real impact in a supportive team while developing your skills in a respected environment.
- Qualifications: Previous experience in a customer-facing automotive role is preferred; a full UK driving licence is required.
- Other info: Don't stress about your CV; we're here to help you through the application process.
The predicted salary is between 24000 - 40000 £ per year.
The Role: Silcom Recruitment is partnering with a brilliant motor trade organisation, who are looking for a confident, customer focused Service Advisor to join a busy, well-established automotive environment that values professionalism, expertise, and a high standard of customer care. Whether you're experienced in the role or bring a wealth of transferable skills from a senior aftersales position, this is a fantastic opportunity to join a supportive team where your knowledge and drive will be recognised and rewarded.
Responsibilities & Requirements of a Service Advisor:
- Act as one of the main point of contacts for service customers from check in through to vehicle handover.
- Clearly communicate repair needs and estimates, ensuring a smooth customer journey.
- Liaise with technicians to ensure efficient workflow and timely updates.
- Manage job cards, service bookings, and customer records with accuracy.
- Deliver exceptional customer service in person, over the phone and via email.
- Maximise upsell opportunities in line with customer needs and company standards.
- Maintain a calm, professional approach in a fast-paced, customer focused setting.
What We're Looking For:
- Previous experience in a Service Advisor or customer facing automotive role (dealership, independent, or fastfit environment).
- Exceptional communication and organisational skills.
- A proactive mindset with a strong attention to detail.
- The ability to build rapport with customers and colleagues alike.
- Technical knowledge of vehicles is an advantage but not essential.
- A full UK driving licence.
The Package:
- £40,000 basic salary, no bonus.
- Monday to Friday only, NO WEEKENDS.
- A stable, professional environment where your experience is valued.
- Opportunities for training and personal development.
- The chance to make a real impact and grow within a respected aftersales operation.
If you believe you have the passion, ability, and transferable skills to thrive as a Service Advisor, we'd love to hear from you. Don't worry if your CV is out of date - please get in touch and we'll guide you through the rest. To apply or learn more, contact Josh Maitland at Silcom Recruitment to discuss in strict confidence.
Service Advisor Motor Trade Job employer: Silcom Recruitment Limited
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the motor trade organisation. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice your communication skills, especially in explaining technical information in a customer-friendly manner. Role-playing scenarios with a friend can help you articulate how you would handle customer inquiries and service bookings effectively.
✨Tip Number 3
Network with professionals in the automotive industry, either through social media platforms like LinkedIn or local events. Building connections can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Prepare examples from your past experiences that showcase your customer service skills and ability to work under pressure. Being able to share specific instances where you excelled in a similar role will make you stand out during the interview process.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a Service Advisor or in the automotive sector. Use specific examples to demonstrate your skills in communication and organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the motor trade. Mention how your transferable skills align with the responsibilities outlined in the job description, such as managing customer records and delivering exceptional service.
Highlight Key Skills: In your application, emphasise your exceptional communication skills and proactive mindset. Provide examples of how you've built rapport with customers and colleagues in past roles, as this is crucial for the Service Advisor position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a fast-paced customer-focused environment.
How to prepare for a job interview at Silcom Recruitment Limited
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to communicate effectively with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past, demonstrating your commitment to exceptional service.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Service Advisor in the motor trade. Be ready to discuss how your previous experience aligns with managing job cards, service bookings, and liaising with technicians to ensure a smooth workflow.
✨Demonstrate Your Organisational Skills
Highlight your organisational abilities during the interview. Discuss how you manage multiple tasks efficiently, especially in a fast-paced environment, and provide examples of how you maintain accuracy in customer records and service bookings.
✨Prepare for Technical Questions
While technical knowledge isn't essential, having a basic understanding of vehicle maintenance and repair can set you apart. Brush up on common automotive terms and processes so you can engage confidently if technical questions arise.
