Customer Care Operative

Job Title: New Homes Customer Care Operative Location: Colchester & Surrounding Sites Salary: £40,000 per annum + Van & Fuel Card Type: Full-Time, Permanent Are you a hands-on professional with a background in carpentry or joinery? Do you take pride in delivering high-quality finishes and exceptional customer service? We’re looking for a New Homes Customer Care Operative to join our growing team and represent our brand across new build sites in the Colchester area. About the Role: As a Customer Care Operative, you\’ll be the friendly, skilled face of our aftercare service—ensuring any post-completion issues are resolved swiftly and to the highest standard. You’ll visit new homeowners to carry out minor repairs, touch-ups, and snagging, providing reassurance and maintaining our reputation for quality. Key Responsibilities: * Respond to and resolve customer care issues in new build homes * Complete minor repairs including carpentry, joinery, and general finishing tasks * Liaise with site managers, contractors, and customers to ensure satisfaction * Maintain accurate records of all works completed * Represent the company in a professional, courteous manner at all times Ideal Candidate: * Proven experience in carpentry, joinery, or multi-trade roles * Excellent problem-solving skills and attention to detail * Strong communication and customer service abilities * Full UK driving licence * Positive attitude and ability to work independently across multiple sites What We Offer: * Competitive salary of £40,000 per annum * Company van and fuel card included * Ongoing support and training * Opportunity to work with a respected and expanding new homes developer