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For Companies At a Glance
- Tasks: Join our team to onboard customers and manage service agreements in a dynamic environment.
- Company: Be part of a leading renewable energy company committed to customer satisfaction and innovation.
- Benefits: Enjoy a supportive workplace with opportunities for growth and development.
- Why this job: Make a real impact in customer service while working in a fast-paced, entrepreneurial team.
- Qualifications: 2-3 years in consumer services; strong communication and organisational skills required.
- Other info: We value diversity and inclusion, supporting various initiatives for a better workplace.
The predicted salary is between 28800 - 43200 £ per year.
Duties:
- Ensuring new building connections and end-user customers are onboarded on the CRM in a timely manner.
- Co-ordinate onboarding of new sites and customers with our service partners and clients.
- Managing and ensuring that Heat Supply agreements are completed and uploaded on the CRM.
- Validation and collation of monthly customer reporting against service level agreements (SLAs) including customer contact, compliance and accounts.
- Supporting on drafting and issuing customer communications including maintenance and outage communications, customer onboarding communications and complaints resolution communications.
- Supporting training to outsourced customer care team.
- Supporting implementation of service improvements as identified by customer experience colleagues.
- Compilation of customer service data for Heat Trust and Ofgem reporting.
- Engaging with stakeholders both internally and externally.
- Planning and attending customer engagement events alongside the customer experience team.
Skills required:
We are looking for an engaged and motivated individual who takes the initiative, can manage their own workload, and prioritise tasks accordingly. You will be proactive in your approach and will enjoy taking ownership of your role and able to engage quickly with people and build relationships. You will enjoy interacting and engaging with others. As this is a fast-paced and entrepreneurial team you will be comfortable working both in this kind of dynamic environment but also able to function in a large business with established processes and governance.
You must have:
- 2-3 years experience working within a consumer services sector (utilities, communications, banking).
You will also have:
- Knowledge of a consumer services sector (utilities, communications, banking) and consumer protection regulation.
- Knowledge of metering & billing platforms.
- It would be desirable to have working knowledge of the district heating sector.
- Considerable working knowledge of customer relationship management (CRM) tools and high comfort level with digital technology.
- Excellent verbal and written communication skills.
- Excellent organisational skills and ability to prioritise and manage conflicting deadlines to ensure priorities are delivered.
- You must have strong Excel skills as the role will involve interrogating data.
- Empathy and a customer centric approach to service delivery.
- Approachable, helpful, and friendly personality that brings positivity to the work environment.
- Ability to manage multiple tasks in a fast-paced environment.
- Fast learner with great attention to detail and high level of accuracy.
Contact Detail:
Gi Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Energy & Utilities)
✨Tip Number 1
Familiarise yourself with the energy and utilities sector, especially focusing on customer service practices. Understanding the specific challenges and regulations in this field will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals already working in the energy and utilities sector. Attend industry events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your application.
✨Tip Number 3
Brush up on your CRM skills and Excel proficiency. Since these tools are crucial for the role, demonstrating your familiarity with them in conversations can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in managing customer relationships and resolving complaints. Be ready to share specific examples that highlight your proactive approach and ability to build rapport with customers.
We think you need these skills to ace Customer Service Executive (Energy & Utilities)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the consumer services sector, particularly in utilities or communications. Emphasise your skills in customer relationship management and any specific knowledge of metering and billing platforms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proactive approach and ability to manage multiple tasks in a fast-paced environment. Use specific examples from your past experiences that demonstrate your customer-centric approach.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure that your application is free from errors and clearly articulates your thoughts. Consider including examples of how you've successfully communicated with customers or stakeholders in previous roles.
Highlight Relevant Achievements: Include specific achievements related to customer service, such as successful onboarding processes or improvements in customer satisfaction. Quantify your accomplishments where possible to give a clearer picture of your impact in previous positions.
How to prepare for a job interview at Gi Group
✨Show Your Customer-Centric Approach
During the interview, emphasise your empathy and customer-centric mindset. Share examples of how you've successfully resolved customer issues in the past, demonstrating your ability to engage with clients and build strong relationships.
✨Highlight Your Organisational Skills
Given the fast-paced nature of the role, it's crucial to showcase your organisational skills. Discuss how you prioritise tasks and manage conflicting deadlines, perhaps by sharing a specific instance where you successfully juggled multiple responsibilities.
✨Demonstrate Your Technical Proficiency
Be prepared to talk about your experience with CRM tools and Excel. You might want to mention any specific platforms you've used and how you've leveraged technology to improve customer service or streamline processes.
✨Prepare for Stakeholder Engagement Scenarios
Since the role involves engaging with various stakeholders, think of examples where you've effectively communicated with different parties. This could include coordinating with service partners or drafting customer communications, showcasing your versatility and communication skills.
