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- Tasks: Manage high-impact learning solutions and collaborate with teams to support product launches.
- Company: Join Google, a leader in tech innovation and diversity.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by improving training processes and customer experiences.
- Qualifications: Bachelor's degree and 5 years of relevant experience required.
- Other info: Google values diversity and offers equal opportunities for all applicants.
The predicted salary is between 43200 - 72000 £ per year.
Bachelor's degree or equivalent practical experience.
5 years of experience in stakeholder-facing roles, interacting with senior partners.
5 years of experience in program or project management.
2 years of experience in a quantitative or metrics-measured role or business.
Preferred qualifications:
- 4 years of experience in using data analysis to identify needs and measure impact in an operations organization.
- Experience in designing and managing learning solutions to meet regulatory requirements, preferably within a product-oriented role.
- Experience partnering with external suppliers/agent-based programs to deliver improvements in operational metrics and meet or exceed compliance standards.
- Ability to balance quality and cost imperatives across a large, agent-based program and to deliver against rigorous performance-based metrics.
- Excellent written and verbal communication skills.
About the job:
This role focuses on aggregate learning in areas such as Google product policies and proprietary Google tools. You will work closely with teams across gUP and gTech to support product launches and regulatory-mandated training.
Responsibilities:
- Manage the lifecycle (creation, rollout, measurement) of high-impact learning solutions, aligning cross-functional stakeholders around clear objectives and plans.
- Develop and implement strategies across gTech Users and Products (gUP) to drive improvements in operational metrics and training ROI.
- Create and maintain a compliant and aligned framework for training processes, including scoping, asset creation, and supplier engagement standards.
- Partner with internal teams to identify knowledge gaps, analyze quality trends, and support their business goals (e.g., product launches, new tools, regulatory mandates).
- Collaborate with suppliers to build programs that improve customer experience metrics.
Google is an equal opportunity employer committed to diversity and inclusion. We provide equal employment opportunities regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or related conditions. English proficiency is required for all roles to facilitate global collaboration.
Program Manager, Supplier Enablement, gTech employer: Google
Contact Detail:
Google Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager, Supplier Enablement, gTech
✨Tip Number 1
Network with professionals in the tech and learning solutions space. Attend industry events or webinars where you can meet people who work at Google or similar companies. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with Google's product policies and tools. Understanding their operational metrics and compliance standards will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analysis to drive improvements in previous roles. Highlighting your quantitative skills and experience in managing learning solutions will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to collaborate with cross-functional teams. Be ready to share experiences where you've successfully aligned stakeholders around objectives, as this is crucial for the Program Manager role at Google.
We think you need these skills to ace Program Manager, Supplier Enablement, gTech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in program or project management, especially in stakeholder-facing roles. Emphasise any quantitative or metrics-measured roles you've held, as well as your ability to use data analysis to drive improvements.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your experience in managing learning solutions and how it aligns with the responsibilities of the Program Manager role. Mention specific examples of how you've partnered with suppliers to improve operational metrics.
Highlight Communication Skills: Since excellent written and verbal communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with senior partners and cross-functional teams.
Showcase Relevant Achievements: Include specific achievements related to training ROI and operational improvements in your application. Use metrics where possible to quantify your impact, such as percentage increases in compliance standards or customer experience metrics.
How to prepare for a job interview at Google
✨Showcase Your Stakeholder Management Skills
Given the emphasis on stakeholder-facing roles, be prepared to discuss specific examples of how you've successfully managed relationships with senior partners. Highlight your communication strategies and how you navigated challenges.
✨Demonstrate Your Data Analysis Experience
Since the role requires experience in using data analysis, come equipped with examples of how you've used data to identify needs and measure impact. Be ready to explain the metrics you tracked and the outcomes achieved.
✨Prepare for Questions on Learning Solutions
As the position involves designing learning solutions, think about your past experiences in this area. Be ready to discuss how you aligned training with regulatory requirements and the impact it had on operational metrics.
✨Emphasise Collaboration with Suppliers
Collaboration with external suppliers is key in this role. Prepare to share instances where you've partnered with suppliers to enhance customer experience metrics, detailing the strategies you employed and the results.
