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- Tasks: Lead the global deployment of an innovative customer training LMS for Animal Health.
- Company: Join MSD, a leader in animal health, making a difference in over 65 countries.
- Benefits: Enjoy flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team enhancing customer learning experiences with cutting-edge technology.
- Qualifications: 7+ years in eLearning or instructional design; strong leadership and communication skills required.
- Other info: Manage a global team and collaborate with diverse stakeholders to drive impactful training.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a dynamic and innovative Global Customer eLearning Lead to oversee the deployment and expansion of our enterprise-wide customer training Learning Management System (LMS) for Animal Health. This role is vital for promoting the usage and adoption of the LMS, implemented in over 65 countries, and for enhancing customer learning experiences through new features and content.
Key Responsibilities
- LMS Deployment and Scaling: Lead the deployment and scaling of the LMS, ensuring integration into customer engagement activities to deliver impactful training.
- Usage and Adoption: Drive ongoing usage and adoption across regions by implementing strategies, features, and content to encourage engagement and participation.
- Feature Enhancement: Identify, develop, and implement new LMS features to improve learning experiences aligned with business goals.
- Stakeholder Collaboration: Partner with global marketing, Learning & Development, IT, and regional teams to design customer training content that meets product and customer needs. Collaborate with the broader Commercial and Digital Experience teams for integration.
- Team Management: Manage one direct report and oversee a global product team including IT eLearning partners to execute LMS scaling and adoption plans.
- Community of Practice: Foster a community for eLearning to promote collaboration and knowledge sharing.
- Roadmap Development: Develop and maintain a roadmap of customer eLearning needs, aligning with business priorities.
- Content Delivery: Ensure delivery of relevant content in partnership with marketing and L&D to enhance learning outcomes.
- Financial Oversight: Manage the budget for the customer training program, ensuring proper resource allocation.
Minimum Education Required
Bachelor's degree in relevant fields.
Qualifications
- 7+ years in eLearning, instructional design, or LMS, focusing on customer training or adult learning.
- Strong leadership skills with experience managing teams and projects.
- Ability to collaborate effectively with diverse stakeholders.
- Analytical skills to assess training needs and evaluate eLearning effectiveness.
- Excellent communication skills to engage stakeholders at all levels.
- Familiarity with LMS platforms, eLearning technologies, and digital learning trends.
Preferred Qualifications
- Knowledge of adult learning principles and instructional design methodologies.
- Experience fostering community engagement in a corporate setting.
Associate Director, Customer Learning employer: MSD in the UK
Contact Detail:
MSD in the UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director, Customer Learning
✨Tip Number 1
Familiarise yourself with the latest trends in eLearning and LMS technologies. This will not only help you understand the role better but also allow you to speak confidently about how you can enhance customer learning experiences during interviews.
✨Tip Number 2
Network with professionals in the eLearning and instructional design fields. Attend relevant webinars or industry events to connect with potential colleagues or mentors who can provide insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare specific examples of your past experiences that demonstrate your leadership skills and ability to manage teams effectively. Be ready to discuss how you've successfully driven adoption of training programmes in previous roles.
✨Tip Number 4
Research MSD's current customer training initiatives and think about how you could contribute to their goals. Being able to articulate your vision for the LMS and how it aligns with their business priorities will set you apart from other candidates.
We think you need these skills to ace Associate Director, Customer Learning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eLearning, instructional design, and team management. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer learning and your leadership skills. Mention specific examples of how you've successfully implemented LMS features or driven engagement in previous roles.
Highlight Collaboration Skills: In your application, emphasise your ability to work with diverse stakeholders. Provide examples of past collaborations with marketing, IT, or other teams to create effective training content.
Showcase Analytical Abilities: Demonstrate your analytical skills by discussing how you've assessed training needs or evaluated the effectiveness of eLearning initiatives in your previous positions. This will show your capability to align training with business goals.
How to prepare for a job interview at MSD in the UK
✨Showcase Your Leadership Skills
As an Associate Director, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams and projects in the past, highlighting your approach to fostering collaboration and driving results.
✨Understand eLearning Trends
Familiarise yourself with the latest trends in eLearning and instructional design. Be ready to discuss how these trends can be applied to enhance customer learning experiences and improve LMS adoption.
✨Prepare for Stakeholder Engagement
This role requires effective collaboration with various stakeholders. Think about how you would engage with global marketing, IT, and regional teams. Prepare to share strategies you've used to build relationships and ensure alignment on training content.
✨Demonstrate Analytical Skills
Be prepared to discuss how you've assessed training needs and evaluated the effectiveness of eLearning initiatives. Highlight any analytical tools or methods you've used to measure success and drive improvements in customer training programmes.
