Customer Service Agent

Job Title: Customer Service Agent Location: Wymondham– Hybrid after 3 months Salary: £15.36 per h Job Type: Full-time Are you passionate about helping people and delivering great customer experiences? We’re looking for a friendly, professional, and motivated Customer Service Agent to join one of our client team. What You\’ll Do: * Handle incoming customer queries via phone, email, and live chat * Provide accurate information, support, and solutions in a timely manner * Log and manage customer interactions using our CRM system * Follow up on issues to ensure resolution and customer satisfaction * Collaborate with other teams to resolve more complex queries * Maintain a high level of professionalism and empathy in every interaction What We\’re Looking For: * Excellent communication and interpersonal skills * Previous experience in a customer service role (desirable, not essential) * Strong problem-solving abilities and attention to detail * Ability to remain calm under pressure and manage multiple tasks * Confident using computers and customer support software * A team player with a positive, can-do attitude What We Offer: * Comprehensive training and ongoing support * Opportunities for career progression * Friendly and supportive team culture * Hybrid working options (reviewed after 3 months) How to Apply: If you\’re ready to take the next step in your customer service career, we’d love to hear from you! Click Apply Now or send your CV to Magdalena