Customer Team Member THURCROFT Retail SPAR jobs (inc Greggs/Subway) Customer Team Member

Customer Team Member (18+) SPAR Thurcroft, Rotherham

Min of 14 hours per week – possibly more hours when the store needs.

Various shifts available, including evenings and weekends.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Thurcroft, Rotherham, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for Later, and Food for Now!’

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining positive and friendly service.
• Upselling selected products and highlighting multi-buy offers to ensure maximum sales.

Store Operations:

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional tasks such as date checking, stock and gap checking, price changes, promotional displays, and other duties as required.
• Adhering to all company policies, procedures, and processes.

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience with a ‘Challenge 25’ policy is desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

What’s in it for you?

• Excellent benefits including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
• Opportunities to develop skills and capability in a supportive, diverse culture.
• Hands-on experience in a high-volume, fast-paced convenience store.
• Generous staff discount (excluding alcohol and cigarettes).
• Proactive promotion of internal candidates.
• Free tea and coffee.
• Early access to your pay through ‘EarlyPay’.
• 24/7 access to payslips and rotas via HR/Payroll portal.
• Wellbeing support, including emotional support, counselling, legal, and financial advice.
• Company pension scheme.
• Company life insurance worth 1x annual salary, and 6x with pension scheme.
• Cycle to work scheme.
• Long service awards.

We are a dynamic, innovative retail, wholesale, and foodservice business, committed to delivering exceptional customer experiences. With 247 SPAR stores and over 5,000 employees, we have a turnover of £1.3 billion.

Please download the full job description for more information.

Inclusive Environment

As a Disability Confident committed employer, we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Additional Details

Department: [Specify Department]

Contract Type: Permanent

Hours: Min 14 hrs p/w, possibly more when needed

Pay: Up to £12.25 p/hr (depending on age)

Benefits include staff discount, staff lottery, pension scheme, savings scheme, long service awards, cycle to work, staff social fund, life cover, health cash plan, and employee volunteering opportunities.

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