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- Tasks: Support the store team in driving sales and delivering exceptional customer service.
- Company: Join Majestic Wine, the UK's largest specialist wine retailer with over 200 stores.
- Benefits: Enjoy competitive salary, up to 20% staff discount, and career development opportunities.
- Why this job: Be part of a dynamic team revolutionising retail while sharing your passion for wine.
- Qualifications: No prior experience needed; just a passion for learning and excellent customer service skills.
- Other info: Permanent contract with 18 hours per week; uniform provided.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Monmouth are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role: As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities:
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required:
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company sick pay scheme.
Job Specifics: Contract: Permanent, Hours: 18 Hours Per Week.
We look forward to receiving your application! Together we are Majestic!
Retail Sales Assistant - Monmouth (18 Hours) employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant - Monmouth (18 Hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently will show your passion and knowledge during any interactions with the team.
✨Tip Number 2
Demonstrate your customer service skills by engaging with potential customers in your local area. Whether it's through informal conversations or at local events, showcasing your ability to connect with people will highlight your suitability for the role.
✨Tip Number 3
Network with current or former employees of Majestic Wine. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on industry trends and wine-related news. Showing that you're informed about the latest developments in the wine sector can set you apart as a candidate who is genuinely interested in the field.
We think you need these skills to ace Retail Sales Assistant - Monmouth (18 Hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: Since exceptional customer service is a core part of the role, provide specific examples in your application that demonstrate your ability to deliver outstanding service and create a positive shopping experience.
Highlight Your Teamwork and Initiative: Majestic Wine values teamwork and self-motivation. Include examples of how you've successfully worked in a team and taken initiative in previous roles to drive performance and meet targets.
Express Your Passion for Learning: Mention your willingness to learn about wine and your interest in obtaining the WSET qualification. This shows your commitment to personal development and aligns with the company's focus on nurturing talent.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine and the industry during the interview. Even if you don't have extensive knowledge, demonstrating a willingness to learn and grow in this area will impress the interviewers.
✨Highlight Customer Service Skills
Since exceptional customer service is at the heart of Majestic Wine's ethos, be prepared to share examples from your past experiences where you provided outstanding service or resolved customer issues effectively.
✨Demonstrate Teamwork and Initiative
Discuss instances where you've worked well in a team or taken the initiative to improve processes. This role requires collaboration and a proactive approach, so showcasing these qualities will be beneficial.
✨Prepare Questions About the Company
Research Majestic Wine and prepare thoughtful questions about their products, values, and future plans. This shows your genuine interest in the company and helps you stand out as a candidate who is truly engaged.
