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- Tasks: Engage with customers, helping them choose furniture and accessories for their homes.
- Company: Join Oak Furnitureland, a leading brand known for quality furniture and exceptional customer service.
- Benefits: Enjoy uncapped commission, competitive pay, employee discounts, and a birthday day off!
- Why this job: Be part of a supportive team culture while developing your sales skills and making a real impact.
- Qualifications: No specific experience required; just bring your passion for sales and customer service.
- Other info: Flexible working hours with one weekend off every six weeks and ongoing training opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.
This continued high performance is recognised by a generous industry-leading uncapped commission scheme that ensures all colleagues are rewarded for all their efforts. With colleagues working closely together, our showroom teams adopt a ‘One Team’ mindset, all supporting each other to meet the needs of our customers whilst consistently achieving and exceeding both personal and team targets. Sharing knowledge and learning through in-showroom mentorship and our extensive learning and development offering, our Retail Sales Advisors become true furniture experts enabling them to deliver outstanding customer experiences positively impacting key customer performance metrics which include Net Promoter Score and Trustpilot.
The Person
- Develops real relationships built on trust and respect by using a friendly but professional communication style to build relationships.
- Highly skilled at questioning techniques and using active listening skills to understand customers’ needs.
- Has a persuasive but authentic communication style with the ability to influence.
- Intrinsically motivated to exceed expected results and performance targets, taking personal accountability for own contribution whilst supporting others.
- Continually keeps knowledge up to date by adopting a growth mindset and taking accountability for self-development.
- Adopts an inclusive and supportive approach by taking a genuine interest in colleagues, customers, and the business.
This role would suit individuals with skills or experience in the following areas: Sales Advisor, Retail, Sales, Sales Consultant, and Sales Executive.
Benefits
- Uncapped commission of up to 4% on all sales offering great earning potential.
- Pay: our salaries are competitive and reviewed every year.
- Pension: 4% employee contribution matched by the company.
- Life assurance: free cover of a minimum of two times salary up to the age of 65.
- Holidays: 28 days statutory holiday per year, pro-rata if part-time.
- Birthday: an additional day off for you to celebrate your birthday.
- 1 weekend in every 6 off.
- Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation.
- Continued development to grow skills and support future internal career advancement.
- Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services.
- My Rewards Programme: offering discounts on everything from restaurants and supermarkets to entertainment and holidays.
- Free on-site parking at all locations.
Our Company
We have a lot of things to be proud of here at Oak Furnitureland. Ever since we started out, quality has been at the forefront of everything we do. We’re still guided by our original vision. We think every home deserves beautiful furniture that’s made for real life. And we keep the prices real, too.
We’ve built strong relationships with suppliers and quality control teams and have our own delivery crews and customer service centre. All this means we can get our real wood furniture and fabulous sofas into people’s homes as quickly and cost-effectively as possible – with nearly half a million orders every year!
We make furniture for real homes, where children bounce on sofas, papers are stuffed into dresser drawers, and storage footstools are great for a quick tidy-up. Quality is built-in. And it’s not gone unnoticed. Oak Furnitureland has appeared on the Sunday Times Fast Track list for six years running, and our photogenic furniture regularly features in magazines like House Beautiful, Good Homes, Home Style and more.
At Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace, where people of different backgrounds are truly represented ensures better outcomes for all colleagues and the business. We have an inclusive environment where individuals can be themselves and where everyone is driven by the same purpose and values. We are committed to fairness in the way we hire new colleagues and if any additional support is required during the selection process, we’re happy to make the necessary adjustments for anyone that needs them.
Retail Sales Advisor - Gateshead employer: Oak Furnitureland
Contact Detail:
Oak Furnitureland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - Gateshead
✨Tip Number 1
Familiarise yourself with our product range before the interview. Knowing the ins and outs of our furniture and accessories will not only impress us but also help you engage with customers effectively.
✨Tip Number 2
Practice your active listening skills. During the interview, demonstrate how you can ask insightful questions and respond to feedback, showcasing your ability to understand customer needs.
✨Tip Number 3
Showcase your consultative sales approach. Be ready to discuss past experiences where you've successfully influenced a customer's decision while maintaining authenticity and trust.
✨Tip Number 4
Emphasise your growth mindset. Share examples of how you've taken accountability for your self-development and how you plan to continue learning in this role to become a true furniture expert.
We think you need these skills to ace Retail Sales Advisor - Gateshead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Oak Furnitureland is looking for in a Retail Sales Advisor. Highlight key responsibilities and required skills, such as consultative sales approach and strong communication skills.
Tailor Your CV: Customise your CV to reflect your relevant experience in sales or retail. Use specific examples that demonstrate your ability to build relationships, meet targets, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for furniture and customer service. Mention how your skills align with the company's values and how you can contribute to their 'One Team' mindset.
Showcase Your Personality: In your application, let your personality shine through. Oak Furnitureland values authenticity, so be genuine about your motivations and how you connect with customers and colleagues alike.
How to prepare for a job interview at Oak Furnitureland
✨Show Your Passion for Customer Service
As a Retail Sales Advisor, you'll be the first point of contact for customers. Make sure to express your enthusiasm for helping others and how you can create a positive shopping experience. Share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Your Product Knowledge
Familiarise yourself with the company's product range before the interview. Be prepared to discuss how you would use your knowledge to assist customers in choosing the right furniture and accessories. This shows that you're proactive and genuinely interested in the role.
✨Practice Active Listening Skills
Highlight your ability to listen and understand customer needs. During the interview, practice active listening by summarising what the interviewer says and responding thoughtfully. This will demonstrate your consultative sales approach and your commitment to building relationships.
✨Emphasise Teamwork and Collaboration
The company values a 'One Team' mindset, so be sure to discuss your experiences working collaboratively with colleagues. Share examples of how you've supported team goals and contributed to a positive work environment, showcasing your inclusive and supportive approach.
