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- Tasks: Deliver guests' luggage and provide a warm welcome to ensure a memorable stay.
- Company: Join Accor, a global leader in hospitality, committed to diversity and personal growth.
- Benefits: Enjoy discounted rates worldwide, learning programmes, and opportunities for career advancement.
- Why this job: Be an ambassador of exceptional service while making a positive impact through CSR activities.
- Qualifications: Strong English communication skills and a passion for customer service are essential.
- Other info: Embrace a dynamic work environment where your story is yours to write.
Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Green Key.
What you will be doing:
- Timely delivery of guests’ luggage, messages and any other items for delivery within the property
- Personalize guests’ orientation of their room in a professional, friendly and engaging way
- Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
- Service focused personality is essential; customer related experience an asset
- Ability to work well under pressure in a fast paced environment
- Excellent communication skills and a professional presentation
- Ability to work cohesively with fellow colleagues as part of a team
Your experience and skills include:
- Good command of written and spoken English communication skills
- Strong interpersonal and problem solving abilities are essentials.
- Guest oriented, service minded and attention to quality
- Dynamic
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Do what you love, care for the world, dare to challenge the status quo!
Bellman employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bellman
✨Tip Number 1
Familiarise yourself with the Pullman brand and its values. Understanding their commitment to service, adaptability, and creativity will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your communication skills, especially in English. Since strong interpersonal skills are essential for a Bellman role, consider engaging in conversations or role-playing scenarios to boost your confidence.
✨Tip Number 3
Showcase your customer service experience. Think of specific examples where you've gone above and beyond for guests or customers, as this will demonstrate your service-focused personality.
✨Tip Number 4
Prepare to discuss how you handle pressure in fast-paced environments. Reflect on past experiences where you successfully managed multiple tasks or dealt with challenging situations, as this is crucial for the role.
We think you need these skills to ace Bellman
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Bellman position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your customer service skills and ability to work under pressure, as these are crucial for the Bellman position.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Use bullet points to clearly outline your achievements and responsibilities, focusing on how they relate to the skills mentioned in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Bellman.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Service Mindset
As a Bellman, your role revolves around providing exceptional service. Be prepared to share examples from your past experiences where you went above and beyond for guests or customers. This will demonstrate your commitment to a service-focused personality.
✨Demonstrate Communication Skills
Excellent communication is key in this role. During the interview, practice clear and confident speaking. You might be asked situational questions, so think about how you can articulate your thoughts effectively while maintaining a friendly tone.
✨Emphasise Teamwork
The ability to work cohesively with colleagues is essential. Be ready to discuss instances where you collaborated successfully with others, highlighting your adaptability and problem-solving skills in a team setting.
✨Prepare for Fast-Paced Scenarios
Working as a Bellman often involves high-pressure situations. Think of examples where you thrived under pressure, and be ready to explain how you managed stress while maintaining quality service. This will show your potential employer that you can handle the demands of the job.
