Senior UX Designer United Kingdom, London

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity.

The PlayStation Partners Platform is a suite of digital tools that enable game creators to publish their games to the PlayStation digital store and discs. Through the platform, PlayStation helps creators to publish games to the highest standards, create digital store content, access developer support, and track metrics on store sales and engagement. Our department’s mission is to make PlayStation the best place for game creators to publish their games.

As a member of the Partners UX Design team, your work will shape the future of the PlayStation Partners platform, and be used by thousands of game developers and publishers the world over. We’re a team of professional designers, writers and researchers all working to make the PlayStation Partners Platform the most welcoming, streamlined, intuitive and well-supported place to publish games; one that fits seamlessly with how game creators work, and makes a clear difference in helping their games succeed on PlayStation.

In this role, you’ll be embedded in a cross-functional product development team delivering better tools and experiences for game developers. As a key UX professional in that team, you’ll work to understand user needs, deliver exceptional designs, collaborate with developers on product delivery, and offer UX expertise and guidance to product managers and business stakeholders. This is a permanent role, focused on UX design for enterprise tools, service design, organisational design strategy and daily collaboration with teams. This is a hybrid location role. Our team typically works at home 3-4 days per week, and in our central London office (near Tottenham Court Road and Oxford Street stations), 1-2 days per week.

What you’ll be doing:

• Working embedded in a cross-disciplinary product team, on both small enhancements and big leaps forward for the PS Partners platform.
• Crafting exceptional design solutions, from early conceptual stages through to product releases and updates.
• You’ll be comfortable working in a transparent, collaborative fashion, through sketches, service blueprints, user flows and Figma prototypes.
• Working closely with developers to rapidly iterate design solutions and bring the best designs into production, balancing technical feasibility and product quality.
• Working closely with product managers to ensure scope and requirements meet user needs, plan design activities and roadmaps, and advocate for a user-centric, evidence-led approach that delivers the very best design quality.
• Sharing and presenting your designs with stakeholders and colleagues, explaining user needs and design rationale clearly, and inviting input and questions at several points in the design process.
• Supporting (and receiving help from) your UX design colleagues, and working together on bold, UX team-led initiatives to advance how design happens at PlayStation.
• Contributing to, and helping maintain central UX team resources such as our design system, user archetypes and service blueprints.

Who we’re looking for:

• 5+ years of commercial experience as an UX/Digital Product Designer, with demonstrable experience working on Enterprise /B2B software products.
• A proven track record in working through the entire design process from Discovery and scoping to detailed production and launch.
• Strong core UX design skills, with experience designing IAs, user flows, screen layouts and UI components.
• Experience working with design systems is a plus.
• A strong familiarity with web design patterns, standards and industry best practices.
• Experience working closely with software product teams - including developers, product managers, user researchers and business stakeholders - and offering guidance and expertise in UX design.
• Experience in Service Design, or mapping and working with complex and large-scale user journeys, before diving into the design details.
• Experience running User Research Interviews and Usability Tests, and using results to iterate upon design solutions.
• Experience leading Workshops and Group Design Sessions.
• Great communication skills with the ability to present design work with confidence and clarity, explain design rationale, and champion ideas through low-fidelity sketches, diagrams and prototypes.
• Excellent soft skills, with the ability to explain and promote a user-centric design approach and strategy to colleagues from technical and business-focused backgrounds.
• A portfolio or presentation showcasing your work and design process.