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- Tasks: Lead the sales team to achieve maximum profitability and growth in a dynamic eCommerce environment.
- Company: Join an expanding eCommerce Interiors Retailer focused on innovation and customer satisfaction.
- Benefits: Enjoy a positive team culture, regular incentives, and opportunities for personal development.
- Why this job: Be part of a vibrant team that values motivation, leadership, and continuous improvement.
- Qualifications: Proven experience in B2C & B2B sales, excellent leadership skills, and a results-driven mindset.
- Other info: Work closely with the CEO and contribute to strategic sales initiatives.
The predicted salary is between 43200 - 72000 £ per year.
Central Employment are working exclusively with an expanding eCommerce Interiors Retailer, as they look to appoint a Head of Sales, reporting into the CEO.
Head of Sales role: Responsible for the development and performance of all offline sales activities. Guides and directs the sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values.
Head of Sales responsibilities:
- To work with the CEO to create a Sales strategy that ensures attainment of company sales goals and profitability.
- To lead the Sales team to operate effectively and that the functions’ activities are aligned to Departmental and Company objectives.
- To ensure that all Sales enquiries are satisfactorily actioned and closed.
- To ensure that the Sales function is adequately staffed and trained to deliver an efficient service to customers.
- To actively promote and manage the process of continuous improvement for the Sales agents through regular 1-2-1s to understand training and development needs.
- Work with the Head of E-Commerce to set and monitor team/individual performance targets and KPIs aligned to the bonus scheme.
- To work closely with Operations Manager to ensure all orders quoted for are accurate and achievable to match the customer’s expectations, whilst achieving profitability targets.
- To work with Supply Chain manager, advising on stock/best sellers/low sellers/new product requirements.
- Delegate authority and responsibility with accountability and follow-up.
- Set examples for the rest of the Sales team in areas of personal character, commitment, organisational and selling skills, and work habits.
- Conduct regular coaching and counselling with Agents to build motivation and selling skills.
- Source, interview and recruit new Sales & Service Agents when required.
- Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit, accompanied with regular staff incentives.
- Participate and contribute to relevant management meetings.
- Promote effective communication throughout all levels of the Sales function.
KPIs to include:
- Customer Retention & Repeat Custom
- Call answering on time / Lost calls %
- Net Promoter Score (NPS)
Experience required:
- Recent and proven experience within a busy commercial B2C & B2B customer service and sales environment.
- Operated within the FMCG sector.
- Excellent people management, leadership, coaching and motivation skills.
- Excellent planning, organising and prioritising skills.
- Ability to make decisions and solve problems using own initiative.
- Excellent communication and relationship building skills.
- Demands high standards of accuracy and attention to detail.
- Strong focus on results and achieving targets.
- Track record of producing high quality, accurate work under pressure.
- Exposure to a fast paced online trading environment.
- Experience with CRMS/ERPS/Websites.
- Patient and calm demeanour but with an assertive and confident manner.
Head of Sales employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales
✨Tip Number 1
Network with professionals in the eCommerce and retail sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in FMCG and online trading. Being knowledgeable about current market dynamics will not only help you in interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated sales teams in the past. Use specific examples that highlight your ability to drive results and foster a positive team environment.
✨Tip Number 4
Research the company's sales strategy and performance metrics. Understanding their goals and challenges will allow you to tailor your discussions during interviews, showing that you're aligned with their vision and ready to contribute.
We think you need these skills to ace Head of Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in B2C and B2B environments. Emphasise your leadership skills and any achievements that demonstrate your ability to drive sales growth.
Craft a Compelling Cover Letter: In your cover letter, address how your experience aligns with the responsibilities of the Head of Sales role. Mention specific strategies you've implemented in previous positions that led to increased profitability and team performance.
Showcase Your Leadership Style: Use examples in your application to illustrate your leadership style. Discuss how you have motivated teams, managed performance targets, and contributed to a positive team environment in past roles.
Highlight Relevant Skills: Clearly outline your skills in communication, problem-solving, and decision-making. Provide examples of how these skills have helped you achieve results in a fast-paced sales environment.
How to prepare for a job interview at JR United Kingdom
✨Understand the Company Vision
Before the interview, make sure you thoroughly understand the company's vision and values. This will help you align your answers with what the company stands for and demonstrate that you're a good cultural fit.
✨Showcase Your Leadership Skills
As a Head of Sales, you'll need to lead a team effectively. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any specific strategies you've implemented to achieve sales goals.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific sales challenges or team dynamics. Prepare examples from your past experience that highlight your problem-solving skills and ability to drive results under pressure.
✨Highlight Your CRM and E-Commerce Experience
Given the emphasis on CRM and e-commerce in the job description, be ready to discuss your experience with these tools. Share specific examples of how you've used them to improve sales processes or customer relationships.
