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- Tasks: Process customer orders, coordinate deliveries, and manage paperwork in a fast-paced environment.
- Company: Join a well-established business at Tilbury Docks specialising in timber and panel distribution.
- Benefits: Enjoy 25 days holiday, bank holidays, and a competitive salary of £27-30k DOE.
- Why this job: Be part of a supportive team where your contributions directly impact order fulfilment and customer satisfaction.
- Qualifications: Experience in transport coordination or logistics admin is essential; customer service skills are a plus.
- Other info: Full-time office role, Monday to Friday, 08:00-17:00.
The predicted salary is between 21600 - 36000 £ per year.
Streamline Recruitment have a fantastic opportunity to join our client’s team in Tilbury Docks who specialise in the importing and distribution of Timber and Panel products. This is a great opportunity to join a well-established business based at Tilbury Docks, offering a full-time, office-based role in a supportive and fast-paced environment.
Key Responsibilities:
- Accurately process incoming customer orders via phone, email, and internal systems.
- Proactively contact customers to confirm order details and offer additional products where appropriate.
- Liaise with third-party hauliers to coordinate collections and deliveries, ensuring deadlines are met and SLAs are upheld.
- Build and plan delivery loads based on product type, volume, and destination.
- Ensure all paperwork, including delivery notes and shipping documents, is completed and filed correctly.
- Maintain accurate records of all orders and transport arrangements.
- Handle incoming calls and respond to customer queries or complaints in a professional manner.
- Monitor stock availability and communicate lead times where needed.
- Collaborate with warehouse and sales teams to ensure smooth order flow and fulfilment.
- Support with general admin tasks, including updating spreadsheets, order tracking, and customer account information.
Monday – Friday 08:00-17:00
£27-30k DOE
25 days holiday + bank holidays!
If you’ve got experience in transport coordination, order processing, or logistics admin—and you’re confident dealing with customers and hauliers, this could be a great fit for you! If you are interested in discussing further please apply today.
Contact Detail:
Streamline Services Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processor / Transport Coordinator
✨Tip Number 1
Familiarise yourself with the logistics and transport industry, especially focusing on timber and panel products. Understanding the specific terminology and processes used in this sector will help you communicate effectively during interviews.
✨Tip Number 2
Practice your customer service skills, as you'll be dealing with customers and hauliers regularly. Role-play scenarios where you handle queries or complaints to demonstrate your problem-solving abilities and professionalism.
✨Tip Number 3
Brush up on your organisational skills, particularly in managing paperwork and records. Being able to showcase your ability to maintain accurate order and transport records will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the logistics field, either through LinkedIn or local industry events. Building connections can provide valuable insights and potentially lead to referrals for the position you're interested in.
We think you need these skills to ace Order Processor / Transport Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order processing, transport coordination, and logistics admin. Use specific examples that demonstrate your ability to handle customer orders and liaise with hauliers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in a fast-paced environment and how you can contribute to streamlining their operations at Tilbury Docks.
Highlight Key Skills: In your application, emphasise skills such as attention to detail, communication, and problem-solving. These are crucial for managing customer queries and ensuring smooth order fulfilment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Streamline Services Consultancy Limited
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Order Processor / Transport Coordinator. Familiarise yourself with order processing, liaising with hauliers, and customer service, as these will be key discussion points during your interview.
✨Demonstrate Your Communication Skills
Since the role involves a lot of interaction with customers and third-party hauliers, be prepared to showcase your communication skills. Think of examples where you've successfully handled customer queries or coordinated logistics effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a situation where a delivery is delayed? Prepare specific examples from your past experience to illustrate your approach.
✨Show Your Organisational Skills
This role requires strong organisational skills, so be ready to discuss how you manage multiple tasks and maintain accurate records. Bring examples of how you've streamlined processes or improved efficiency in previous roles.
