Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Mix delicious tea drinks and create memorable customer experiences daily.
- Company: Join Bird & Blend, an eco-conscious, award-winning tea company on a mission to spread happiness.
- Benefits: Enjoy flexible hours, a friendly team culture, and perks like free snacks and a monthly tea allowance.
- Why this job: Be part of a fun, innovative team that values sustainability and customer happiness.
- Qualifications: Previous customer service experience and a passion for tea are essential.
- Other info: Dog-friendly office and paid volunteer days make this job even more appealing!
Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea!
About this Role:
We create a fun, interactive and exceptional customer experience for our customers! On a daily basis you can find us mixing up tea based drinks, being knowledgeable and passionate about both our growing, independent company and our unique tea blends. We also dabble in normal tasks involved in a retail sales assistant role such as cleaning, stock taking, opening and closing jobs etc, sampling in store, outside the store and at events.
What are the responsibilities?
- Passion for Sales: Use your enthusiasm for Bird & Blend to sell our products and achieve store sales targets.
- Till Transactions: Handle till transactions smoothly and accurately.
- Store Procedures: Follow store operating procedures, including delivery, stocktakes, and stock replenishment, whilst keeping the stockroom and staff area organised.
- Health & Safety: Maintain a healthy, safe, and tidy work environment by following health and safety best practices.
- Sustainability: Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy.
- Team Support: Act with empathy, focus on teamwork, and support the store management team as needed.
- Product Expertise: Become an expert on all things Bird & Blend, including our products, drinks, and commitment to sustainability and ethics.
- Customer Interaction: Be the friendly face of Bird & Blend, greeting with a sample and welcoming customers warmly and positively.
- Customer Happiness: Prioritise customer happiness by going the extra mile to make every shopping experience memorable.
- Events: Support with store and local events, including evening work, to make them enjoyable and memorable for our customers.
- Sampling: Getting out there to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events.
About you:
- Customer Service: Prior experience, preferably within a 1-1 sales environment in retail or hospitality.
- Brand Ambassador: Proudly represent our brand and culture, embodying our values and inspiring others to do the same.
- Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers.
- Customer Service Skills: Strong understanding of customer service with the ability to build rapport and connect with customers confidently.
- Professionalism: Maintaining a professional, fair, and kind relationship with customers and colleagues.
- Empathy: Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
- Flexible Availability: Flexibility in availability is essential. Shifts may vary weekly, requiring adaptability to cover different days and times, including weekends and some evenings.
- A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you.
- Approaching people: Confident and comfortable to approach people with a sample inside and outside of the store.
Are there any perks?
Of course there are, for all the hard work you will get:
- We are proud to be a Sunday Times Best Places To Work 2024 employer.
- Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
- Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement.
- Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation.
- Life Insurance & Income Protection: Providing financial security and peace of mind for you and your families.
- Health Cash Plan: After one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc.
- Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations.
- Complimentary drinks and snacks: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office.
- Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products.
- Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well-being.
- Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings.
- Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days.
- Dog-friendly office: Bring your furry friend to work and enjoy a pet-friendly environment.
We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances! We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
Tea Mixologist employer: Bluebird Tea Co.
Contact Detail:
Bluebird Tea Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tea Mixologist
✨Tip Number 1
Familiarise yourself with Bird & Blend's unique tea blends and their sustainability ethos. This knowledge will not only help you connect with customers but also demonstrate your genuine passion for the brand during your interactions.
✨Tip Number 2
Practice your customer interaction skills by engaging with friends or family. Role-playing different scenarios can boost your confidence in approaching customers and sharing samples, which is a key part of the Tea Mixologist role.
✨Tip Number 3
Showcase your enthusiasm for sales by thinking of creative ways to promote Bird & Blend products. Consider how you might engage customers at events or in-store, as this proactive approach can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility in availability during the interview. Highlighting your willingness to work varied shifts, including weekends and evenings, will demonstrate your commitment to supporting the team and meeting customer needs.
We think you need these skills to ace Tea Mixologist
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Bird & Blend's ethos and values. Highlight your alignment with their mission to spread happiness and commitment to sustainability in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or retail. Emphasise any previous roles where you demonstrated enthusiasm for products and excellent customer interaction skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for tea and customer service. Mention specific examples of how you've gone above and beyond for customers in past roles, and express your excitement about joining Bird & Blend.
Showcase Your Flexibility: Since the role requires flexible availability, make sure to mention your adaptability in your application. Highlight any experiences where you successfully managed varying schedules or worked during weekends and evenings.
How to prepare for a job interview at Bluebird Tea Co.
✨Show Your Passion for Tea
Make sure to express your genuine enthusiasm for tea and the unique blends offered by Bird & Blend. Share any personal experiences or favourite teas to demonstrate your knowledge and passion.
✨Emphasise Customer Service Skills
Highlight your previous experience in customer service, especially in retail or hospitality. Be prepared to discuss how you've built rapport with customers and ensured their satisfaction in past roles.
✨Demonstrate Team Spirit
Bird & Blend values teamwork, so be ready to share examples of how you've supported colleagues in previous jobs. Show that you can work collaboratively and contribute positively to a team environment.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice how you would approach customers, offer samples, and handle transactions to showcase your confidence and customer interaction skills.
