Home Stylist

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 13 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website.

We are currently looking to recruit a full-time Home Stylist to support our Retail Team, based at our beautiful store in Knutsford, Cheshire.

In the historic town of Knutsford, found in Cheshire’s golden triangle, what was once the Conservative Club is now home to our beautiful OKA store. The iconic building provides a stunning backdrop for our two floors of furniture and accessories.

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Home Stylist with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the Store Manager, the Home Stylist is responsible for providing an enhanced retail experience for OKA customers through the provision of in-store design, room planning and styling services. The Home Stylist is responsible for assisting the Management Team in the organisation and execution of the general daily activities of the store, ensuring the team delivers the highest possible standards of customer service and visual merchandising, and has key holder responsibility.

KEY RESPONSIBILITIES

1. Providing customer consultation via email, phone, face-to-face and digital appointments
2. Creating and presenting design plans to customers using VectorWorks, Photoshop and MS Office
3. Building a strong customer database and capturing key customer data via Salesforce, Hero and till processes
4. Identifying leads for larger projects and passing these to the Interior Design Service (IDS)
5. Generating and maximising project revenue to meet sales targets
6. Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
7. Liaising with Delivery and Warehouse teams to ensure deliveries are complete and compatible with stock availability
8. Provision of exceptional customer service, from initial enquiry through to project completion, follow up and after care
9. Being a proactive member of the sales floor team with supervisory responsibilities: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas, assisting with the management of the shop floor team, store opening/closing.

ABOUT YOU

1. Flair for interior design and styling
2. Good organisational skills and the ability to prioritise
3. Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
4. A creative, problem-solving spirit
5. Passion for the OKA brand

OUR BENEFITS PACKAGE

1. 33 days holiday (including bank holiday entitlement), plus Length of Service increases
2. Day off for your birthday
3. Enhanced Maternity Pay
4. Employee Assistance Programme
5. Eligibility for a discretionary company Bonus Scheme
6. Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest-free travel loans, social events, wellbeing centre and more.

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