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For Companies At a Glance
- Tasks: Assist customers via phone and email, providing top-notch service and support.
- Company: Join APCOA, a dynamic company dedicated to excellent customer service and employee growth.
- Benefits: Enjoy a 3 on 3 off shift pattern, free lunches, discounts, and a company pension.
- Why this job: Be part of a supportive team in a fast-paced environment where your contributions matter.
- Qualifications: Customer service experience and strong communication skills are essential; Excel knowledge is a plus.
- Other info: Flexible shifts with training provided; we value diversity and foster a culture of excellence.
The predicted salary is between 19400 - 26000 £ per year.
The Role
Customer Service Advisor - Wigan - 38.5 hours; 3 on 3 off - £24,444.42 per annum.
Shift Pattern: Working 3 days out of 7 - Inclusive of weekends. 3 x 12 hour shifts, 3 days off and this will repeat. (Will not be 3 set days) Working hours between 8AM - 8PM. 1x Hour Lunch, 2x 20 minute break. 8 Week Rota Basis. National Control Room (Days).
Do you have customer service experience? Are you a good communicator? An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?
What will you do?
- Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs. (This list is not exhaustive and is subject to variation as the contract requires)
What will you bring?
- Customer service experience
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi-task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Self-motivated with a pro-active nature
- Positive behaviours with colleagues and customers.
- Excellent problem-solving skills.
- Punctual and reliable.
- Knowledge of Excel.
What is on offer to you?
- 3 on 3 off shift work (08:00 - 20:00)
- Full uniform
- Training and development
- Company Pension
- Employee Discount Scheme
- Once monthly free staff lunch
- Free parking
Does this opening sound like a fit for you? Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- 3 On 3 Off
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding APCOA's commitment to customer service will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare for situational questions by thinking of examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will demonstrate your problem-solving skills and ability to thrive under pressure.
✨Tip Number 3
Practice your communication skills. Since this role requires excellent interpersonal abilities, consider role-playing common customer service scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding the shift pattern. Highlighting your willingness to work varied hours will show that you are adaptable and committed to meeting the needs of the role.
We think you need these skills to ace Customer Service Advisor- 3 On 3 Off
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and relevant skills. Use keywords from the job description, such as 'communication skills', 'multi-tasking', and 'problem-solving' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Relevant Skills: In your application, emphasise your interpersonal skills and ability to build positive relationships. Discuss your organisational skills and how you manage multiple tasks effectively, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Customer Service Advisor.
How to prepare for a job interview at APCOA PARKING UK
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service, as this will demonstrate your suitability for the role.
✨Demonstrate Strong Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle customer inquiries and ensure you listen actively during the interview.
✨Emphasise Your Ability to Multi-task
The job requires juggling multiple tasks, so be ready to discuss how you manage your time and prioritise effectively. You could share examples from past experiences where you successfully handled several responsibilities at once.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
